What are the responsibilities and job description for the Customer Contact Agent (Part-Time Evenings and Weekends) position at fnbalaska?
Customer Contact Agent (Part-Time Evenings and Weekends)
Start a career with First National Bank Alaska, the *Best Place to Work in Alaska* as recognized 11 years in a row by Alaska Business magazine readers.
Attention First Contact Customer Service Professionals!
Contact Center Agents assist customers, and prospective customers, via phone and email from a centralized customer service center by providing account and bank services information, accepting and processing various transactions, and transferring inquiries to appropriate bank departments. If you have banking and/or strong call center experience, consider a career with First National Bank Alaska!
Salary: $23.45/hour minimum. Job/salary offer would be commensurate with job level and experience
Remote Operating Hours: Monday-Friday from 5pm to 11pm; Saturday 4pm-11pm; Sunday 12pm to 5pm
Training: In person days, Monday-Friday for several weeks before remote eligible.
GENERAL PURPOSE SUMMARY EDUCATION and/or EXPERIENCE:
Provides consistent and exceptional service when assisting customers and prospective customers via phone and email from a centralized customer service center. Provides account and bank services information, accepts and processes various transactions, provides technical support for the bank’s digital services, and transfers inquiries to appropriate bank departments by performing the following essential duties and responsibilities:
ESSENTIAL DUTIES AND RESPONSIBILITIES
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
COMPLIANCE EXPECTATIONS
QUALIFICATION REQUIREMENTS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Minimum:
Three years’ total experience with at least one year financial industry experience and two years’ call center and/or customer service experience; or equivalent combination of education/training and experience.
Preferred:
Customer service experience in a banking environment and familiarity with bank products, services, and procedures.
OTHER SKILLS and ABILITIES:
Ability to keyboard 35 wpm, operate a 10-key calculator by sight, and general office machine experience required. Ability to respond politely to customers, effectively use time management skills, and work well under pressure required. Word processing, spreadsheet, Internet, and web browser experience required. Database experience preferred.
LANGUAGE SKILLS:
Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, and government regulations. Ability to write reports and business correspondence. Ability to effectively present information verbally and in writing, and respond to questions from managers, customers, and the general public.
MATHEMATICAL SKILLS:
Ability to calculate figures and amounts such as discounts, interest, commissions, and percentages. Ability to apply concepts of basic algebra.
REASONING SKILLS:
Ability to apply common sense understanding while carrying out written, oral, or diagram instructions; and to deal with problems involving several variables in standardized situations.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel objects, tools, or controls; talk and hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand; walk; stoop, kneel, crouch, or crawl.
The employee must occasionally lift and/or move up to 25 pounds. Specific vision ability required by this job includes close vision, distance vision, color vision, and the ability to adjust focus.
WORKING CONDITIONS
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
The noise level in the work environment is usually moderate.
Salary : $23