What are the responsibilities and job description for the Branch Manager II/III - Operations - Metro Branch position at fnbalaska?
GENERAL PURPOSE SUMMARY
Manages daily operations, consumer lending, business development and physical requirements of a large branch by performing the following essential duties and responsibilities:
ESSENTIAL DUTIES AND RESPONSIBILITIES
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
COMPLIANCE EXPECTATIONS
SUPERVISORY RESPONSIBILITIES Responsible for the overall direction, coordination, and evaluation of all branch personnel. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, training, and recommending termination of employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Manages daily operations, consumer lending, business development and physical requirements of a large branch by performing the following essential duties and responsibilities:
ESSENTIAL DUTIES AND RESPONSIBILITIES
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Promotes the highest level of service to customers through coaching, mentoring, training and monitoring of staff; communicates corporate mission and direction to delegates.
- Ensures branch operations comply with bank policy, procedures and banking regulations; ensures delegates have adequate and current compliance training and branch maintains a satisfactory audit rating or better.
- Maximizes branch profitability by directing and participating in activities to promote growth, and attract and retain business. Establishes cross-selling and deposit goals for key delegates and monitors and measures results.
- Calls on potential and existing customers to develop and retain business. Represents the bank at various community functions to further enhance its image and develop additional business.
- Maintains branch security controls, and upholds appearance and maintenance standards. Minimizes branch losses and risk or exposure to losses.
- Directs the research and resolution of out of balance conditions. Resolves customer discrepancies and errors; and, handles sensitive customer problems or special requests. Responds to or immediately directs customer complaints to the appropriate person, in accordance with the Bank’s Consumer Complaint Policy.
- Manages the branch's budget and seeks ways to maximize staff productivity and increase operational efficiencies.
- Performs other work-related duties as assigned by supervisor.
COMPLIANCE EXPECTATIONS
- Ensure business unit’s operations comply with bank policy, procedures, and banking regulations (for business unit heads).
- Ensure you and your delegates have adequate and current compliance training, and ensure training is completed on time.
- Stay up to date on relevant laws and regulations and complete all compliance training on time.
- Ensure you and your delegates comply with the bank’s policies, procedures, laws, and regulations.
- Maintain customer confidence and protect the bank’s operations by identifying and protecting confidential information.
SUPERVISORY RESPONSIBILITIES Responsible for the overall direction, coordination, and evaluation of all branch personnel. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, training, and recommending termination of employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
