What are the responsibilities and job description for the Inside Sales and Support Manager position at fnagroup?
Build and Lead a High-Performance Sales Engine at FNA Group!
FNA Group is a world-class manufacturer of outdoor power equipment, producing legendary brands like Simpson, Delco, and CRX, alongside elite licensed brands like DeWalt, Stanley Black & Decker, and Craftsman. We are experiencing unprecedented growth, and we are looking for a dynamic Inside Sales and Support Manager to shape, mentor, and scale our inside sales and support teams.
If you are a strategic leader who loves developing talent, optimizing workflows, and driving revenue growth, this is your opportunity to make a massive impact at our headquarters in Pleasant Prairie, WI.
Why You'll Love This Role
- High Impact: You aren't just managing-you are building. You will directly shape the strategies, tools, and culture of our inside sales and support operations.
- Elite Brands: Work with household names that customers already know, trust, and demand.
- Growth Environment: We are growing fast, which means rapid opportunities for professional development and organizational influence.
- Collaborative Culture: Work hand-in-hand with marketing, operations, and executive leadership to align on big-picture business priorities.
What You'll Do (The Mission)
- Champion Your Team: Recruit, mentor, and train a high-performing Inside Sales and Support team, turning potential into peak performance.
- Drive Strategy: Analyze sales metrics, customer data, and market trends to uncover hidden growth opportunities and execute brilliant account penetration strategies.
- Own the Experience: Ensure flawless execution across order entry, tracking, and customer communication, acting as the champion for our clients.
- Optimize Operations: Crack the code on efficiency-streamline workflows, crush administrative friction, and build seamless reporting metrics.
What You Bring to the Table
- Proven Leadership: At least 2 years of experience managing and developing teams, with a track record of setting goals and driving performance.
- Sales Grit: Minimum of 5 years of progressive sales experience - bonus points if it's in tools, equipment, or industrial products!
- Analytical Mindset: You know how to read the data, spot the trends, and translate metrics into actionable sales strategies.
- Superb Communication: An engaging coach and presenter who builds rock-solid relationships internally and externally.
- Education: Bachelor's degree preferred, or equivalent real-world success.
Ready to Ignite Your Career?
If you are ready to lead a vital piece of a growing, world-class manufacturing powerhouse in Pleasant Prairie, WI, we want to hear from you.