What are the responsibilities and job description for the FranU CRM Administrator (Student Success & Retention) position at FMOL Health?
Customer Relationship Management (CRM) Administrator – Student Success & Retention
FranU
Baton Rouge, La
Watch FranU's Mission Video at: https://vimeo.com/1174907649
The Customer Relationship Management (CRM) Administrator – Student Success & Retention position is a vital role within Enrollment Operations and is dedicated to supporting post-matriculation student engagement, persistence, and completion. This position is responsible for managing student success workflows within the CRM, including early alert systems, intervention tracking, retention communications, and progression monitoring. The CRM Administrator will identify and resolve system and process issues that impact student persistence and success outcomes. In addition, the individual will be responsible for creating, documenting, and managing business process flows that support advising, academic support, and student success operations to ensure efficiency and a high level of service to currently enrolled students. This role will collaborate closely with Information Technology, Academic Affairs, Student Success, Financial Aid, the Registrar, and Student Life to ensure positive student progression, satisfaction, and timely completion. #CB