Commercial Lines Account Manager

Company Description FMJ Agency Alliance, founded in 2010 by former captive agents, provides independent insurance agents with the infrastructure of a large agency while allowing them to retain full ownership of their clients and brand. The organization offers broad business insurance, personal lines, and E&S market access, as well as niche programs for industries such as restaurants, contractors, auto repair, cyber, dwellings, and special events. Partners benefit from agency management systems, support services, carrier relationship management, marketing, lead generation, and ongoing training and education. FMJ Agency Alliance works with captive agents seeking more control and independent agents needing deeper market access without added overhead, leveraging over 60 years of combined experience to support their growth.

Role Description The Commercial Lines Account Manager is a full-time, hybrid role based in Morristown, NJ, with flexibility for some work from home. This role manages a portfolio of commercial lines clients, handling day-to-day servicing needs such as policy changes, renewals, endorsements, certificates of insurance, and coverage questions. The Account Manager collaborates with producers to prepare proposals, review coverage options, and support new business and cross-selling opportunities. Responsibilities include responding to client inquiries, coordinating with carriers on underwriting and billing issues, and ensuring timely, accurate documentation in agency management systems. The role also involves maintaining strong client relationships, proactively identifying risk management needs, and supporting internal processes to improve service delivery and operational efficiency.

Qualifications

• Candidates should possess strong Commercial Lines Coverage knowledge, with the ability to interpret policies and advise clients on appropriate coverage solutions.
• Candidates should possess Account Management skills, including portfolio management, renewal handling, documentation, and coordination with producers and carriers.
• Candidates should possess Customer Service skills, demonstrating responsiveness, clear communication, problem-solving, and a client-focused approach.
• Candidates should possess experience or familiarity with Insurance operations, including underwriting processes, carrier guidelines, and agency management systems.
• Candidates should possess understanding of Employee Benefits concepts, or a willingness to learn, to support clients with broader risk and benefits needs.
• Relevant qualifications include prior experience in a commercial lines account manager or similar role, a valid Property & Casualty insurance license (or ability to obtain), proficiency with common insurance software and Microsoft Office, and strong organizational and time-management skills.
• Additional beneficial qualifications include experience in independent agency environments, knowledge of E&S markets, attention to detail, and the ability to work effectively in a hybrid setting with both in-office collaboration and remote work.