What are the responsibilities and job description for the Senior Director of Lifecycle Services position at FMH Conveyors?
Lifecycle Services is Duravant’s brand for service, our customer’s global source for parts and service support. We are a connected service organization for the operating companies under the Duravant family. Our family of companies includes nVenia, FMH Conveyors, Key Technology, and many more. Lifecycle Services becomes a partner to our customers for equipment support and performance optimization on a global scale, with a diverse portfolio of service and support offerings. This fast-growing organization aims to be the premier customer support organization and offers the right candidate the opportunity to help build and shape this growth engine while having the backing of a parent organization.
The Sr. Director of Lifecycle Services will provide strategic, commercial, and operational leadership to FMH Conveyors parts and service departments. The role is responsible for creating the strategic roadmap for the department, over driving the financial and operational performance, customer satisfaction, and professional development for a team of highly technical professionals.
PRIMARY RESPONSIBILITIES
- Provide leadership to ensure a high level of customer satisfaction across all touch points with our aftermarket business, including accessing aftermarket parts, technical support and on-site services. Coach, mentor and grow team of highly technical employees.
- Responsible for the creation of the strategic roadmap for aftermarket to exceed financial and operational targets.
- Responsible for and continuously looks for methods to grow revenue, increase margin levels and optimize customer satisfaction, while maintaining operational expenses and profitability consistent with budgets.
- Responsible for the overall strategy for new and emerging service products and offerings.
- Conducts market analysis to develop service products and offerings (e.g. contracts, extended warranties, customer training) that are responsive to customer needs and market opportunities.
- Prepares product and offering development objectives and schedules for all phases of product development and introduction to market, including development of marketing, sales, engineering, and financial plans, estimates of potential profits, and release to production.
- Directs and coordinates promotion of products manufactured, or services performed to develop new markets, increase share of market, and obtain competitive position in industry.
- Establishes and manages a strong working relationship and influence across Duravant’s Operating Companies, partners, customers and technical experts across target industries and geographies, including with service leaders, account managers, technical sales.
POSITION REQUIREMENTS
- Bachelor's Degree in a technical or business field; MBA preferred
- 10 Years of work experience; 5 years in a comparable management position
- Experience working with capital equipment
- Ability to travel up to 25-30% of the time
- Strong understanding and experience in operations and logistics
- Knowledge of manufacturing and engineering processes
As a Duravant Family Company, we participate in global Diversity, Equity, and Inclusion programs, as well as Doing Good initiatives to support our communities. In addition to a culture that promotes long term career satisfaction, with opportunities for personal and professional growth, we offer an excellent total rewards package that includes:
Compensation: We offer competitive compensation
Benefits: We have comprehensive benefit packages designed to support our employees' health, well-being, and financial security
Development: We have education and training programs which include an educational assistance program
Time Off: We offer paid holidays and paid time off
Driven Team Members: We have a cross-functional, collaborative environment, focused on delivering results
Core Values: Our values Do What's Right, Champion Customer Success, Work Together, Win Together, Respond Fast, Deliver Faster, and Ignite What's Next.
Culture: We are driven by our number one asset - our team members and their successes
Doing Good: We love to be active members of our community! We have several volunteer opportunities throughout the year.