Director of Aftermarket Parts

Lifecycle Services is Duravant’s global brand for aftermarket support, providing parts and service solutions across our family of companies, including FMH Conveyors. FMH Conveyors delivers market-leading conveying equipment under brands such as NestaFlex, BestFlex, MaxxReach, and BestReach. Trusted worldwide for their reliability in material handling and e-commerce applications.

We are looking for a Director of Parts to lead and grow our aftermarket parts business. Reporting to the Director of Lifecycle Services at FMH Conveyors, this role drives parts sales growth, develops functional strategies, and ensures operational excellence to meet long-term strategic goals. The Parts Director will provide leadership to their team and collaborate across sales, engineering, and operations to deliver exceptional customer support and performance optimization.

ESSENTIAL RESPONSIBILITIES:

• Consistently focused on building a world class Aftermarket Parts operation by ensuring the highest customer satisfaction levels by ensuring unwavering commitment to growth and profitability through aftermarket parts sales
• Continuously looks for methods to grow Aftermarket Parts revenue, increase margin levels, and optimize customer satisfaction, while maintaining Parts operational expenses and Parts profitability consistent with Parts budgets
• Collaborates with other teams to identify Parts sales process bottlenecks, inefficiencies, and areas for sales growth/cost reduction, proposing innovative solutions to address these issues
• Establishes and monitors key performance indicators (KPIs) and metrics to track the progress and impact of Parts Sales initiatives (including both proactive demand generation and order intake), adjusting strategies as necessary
• Oversees the documentation and updating of processes and procedures to ensure they reflect current best practices
• Conducts market analysis to identify parts opportunities
• Directs and coordinates promotion of parts to increase share of market and obtain competitive position in industry
• Partners with Marketing to develop parts business marketing initiatives – both promotional and monthly, repeatable awareness communication with the customers
• Through cross functional/influence leadership, provides input for parts forecasting and inventory optimization, and consistently drives repeatable behaviors that ensure inventory and parts order fulfillment processes are meeting and exceeding customer expectations
• Works cross functionally with other departments to decrease overall warranty exposure, and expedite any detected quality improvement opportunities
• Executes frequent parts pricing analysis to maintain appropriate pricing structure and provide timely customer communication relating to pricing updates
• Executes frequent parts demand analyses and recommends appropriate actions
• Manages the operational performance of the parts organization from quoting, order entry phase through shipment
• Develops, facilitates and/or executes effective training for Parts reps – from onboarding to continuous development
• Coaches and develops the highest level of professionalism within the Parts team, making it easy for all our customers to do business with us
• Establishes and manages strong working relationships with Duravant Lifecycle Services team
• Establishes and manages strong working relationships across the Duravant Operating Companies to develop, implement, and share best practices
• Maximizes CRM, ERP, and other software tools to streamline all operational processes

POSITION REQUIREMENTS:

• Bachelor's Degree in technical or business field
• 10 - 15 years of work experience; 5 years in a comparable management position.
• Experience in OEM / capital equipment industry preferred
• Strong business analysis, problem solving, financial acumen, and strategy development skills.
• Ability to interact at all levels of the organization, with customers, partners, and the Duravant Operating Companies
• Ability to build commitment and consensus through effectively influencing others
• Ability to travel up to 25% of the time
• Proficient with MS Office Suite including Excel, Word, and Outlook. Relevant experience with ERP/CRM applications is a bonus
• Strong understanding and experience in operations and logistics, knowledge of manufacturing and engineering processes preferred

As a Duravant Family Company, we participate in global Diversity, Equity, and Inclusion programs, as well as Doing Good initiatives to support our communities. In addition to a culture that promotes long term career satisfaction, with opportunities for personal and professional growth, we offer an excellent total rewards package that includes:

• Compensation: We offer competitive compensation
• Benefits: We have comprehensive benefit packages designed to support our employees' health, well-being, and financial security
• Development: We have education and training programs which include an educational assistance program
• Time Off: We offer paid holidays and paid time off
• Driven Team Members: We have a cross-functional, collaborative environment, focused on delivering results
• Core Values: Our core values are Teamwork, Respect, Integrity, Winning Spirit, and Sense of Urgency
• Culture: We are driven by our number one asset - our employees, and their successes
• Doing Good: We love to be active members of our community! We have several volunteer opportunities throughout the year.