What are the responsibilities and job description for the Call Center Agent ( FSS ) position at FMG EXPRESS FACILITY MANAGEMENT GROUP LLC?
Job description
We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for explaining company products and services, building interest and setting up appointments.
This is an in person opportunity. Remote option is not available.
Responsibilities
- Manage large amounts of outbound calls in a timely manner Follow communication “scripts” when handling different topics
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
- Seize opportunities to upsell products when they arise
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in our call center database in a comprehensible way Frequently attend educational seminars to improve knowledge and performance level Meet personal/team qualitative and quantitative targets
Skills
- Previous experience in a customer support role Track record of over-achieving quota
- Strong phone and verbal communication skills along with active listening Familiarity with CRM systems and practices
- Customer focus and adaptability to different personality types.
- Ability to multi-task, set priorities and manage time effectively
- High school degree
Job Type: Full-time - Pay: $18.00 - $18.50 per hour
Salary : $18 - $19