HR Consultant, Mobility

Overview

Job Description:

Established nearly two centuries ago, FM is a leading mutual insurance company whose capital, scientific research capability and engineering expertise are solely dedicated to property risk management and the resilience of its policyholder-owners. These owners, who share the belief that the majority of property loss is preventable, represent many of the world’s largest organizations, including one of every four Fortune 500 companies. They work with FM to better understand the hazards that can impact their business continuity to make cost-effective risk management decisions, combining property loss prevention with insurance protection.

Summary

Provides Global Mobility support for domestic relocations, international permanent moves, assignments, and related employee mobility activity. Serves as a primary point of contact for employees and coordinates with Talent Acquisition, Human Resources, business partners, and external vendors to support effective case delivery. Provides policy-based guidance, coordinates mobility cases from initiation through completion, and identifies issues requiring escalation or leadership review. Uses data, reporting, technology, and established processes to support consistent administration, compliant outcomes, and a positive employee relocation experience.

Schedule and Location

This position is based in Johnston, RI. This is a full-time office-based position with flexibility for up to two remote working days per week, based on business needs.

Responsibilities

• Coordinates domestic and international mobility cases from initiation through completion, including intake, employee support, policy guidance, vendor coordination, exception identification, and pre-departure, post-arrival, and repatriation support. Coordinates internal and external partners to support a consistent, compliant, and positive employee and family experience.
• Provides information to hiring managers, Talent Acquisition, HR business partners, and business leaders regarding mobility options, estimated costs, timing, feasibility, and established policy requirements. Identifies potential mobility considerations and escalates complex matters for additional review.
• Coordinates day-to-day vendor activity for relocation and mobility matters, monitors service delivery, responsiveness, documentation, and employee experience, and escalates service concerns or improvement opportunities as appropriate.
• Monitors adherence to established mobility policies and coordinates with immigration, tax, payroll, legal, finance, and HR stakeholders. Identifies cross-border employment, remote work, tax, payroll, immigration, cost, precedent, and compliance matters requiring review by the appropriate subject-matter experts.
• Prepares reports, maintains documentation, and contributes to process improvements that support service monitoring, consistent administration, and employee experience. Supports enhancements to mobility technology, workflow automation, analytics, and vendor integration within established program direction.
  
  

Qualifications

Required Education

• Bachelors Degree (a combination of education, work experience and skills will be considered in lieu of a degree)
  
  

Required Work Experience

• 5 years Global Mobility work experience (including relocating individuals internationally)
  
  

Highly Preferred Work Experience

• Experience supporting mobility programs for engineering, technical, or other specialized professional populations
• Experience coordinating mobility cases across multiple countries or regions
• Experience working with relocation, immigration, tax, or other global mobility service providers
  
  

Required Skills

• Strong customer service and judgment, with the ability to support employees and families through time-sensitive mobility matters within established policies and escalation guidelines
• Ability to explain mobility, immigration, tax, payroll, policy, and cost considerations clearly and recognize when subject-matter expert review is required
• Strong analytical, data interpretation, and reporting capabilities, with close attention to detail and financial discipline
• Working knowledge of domestic and international mobility, relocation, immigration, tax, payroll, cross-border employment, remote work, and assignment administration concepts
• Vendor coordination skills, including service monitoring, issue escalation, and identification of improvement opportunities
• Technology proficiency, including Microsoft Office; experience with mobility technology, workflow automation, analytics, vendor integration, or AI-enabled tools is preferred
• Ability to work independently, prioritize competing demands, and collaborate across functions and geographies
• Global mindset and cultural awareness
• Solid project management, process improvement, and change management skills
• Strong verbal, written, and presentation skills
• Sound business acumen and the ability to identify cost, policy, precedent, or compliance matters requiring escalation
  
  

Highly Preferred Skills

• Experience with mobility technology, reporting, or workflow automation
• Ability to translate mobility data into process improvements
• Knowledge of mobility trends and cross-border compliance
  
  

The final salary offer will vary based on individual education, skills, and experience. The position is eligible to participate in FM’s comprehensive Total Rewards program that includes an incentive plan, generous health and well-being programs, a 401(k) and pension plan, career development opportunities, tuition reimbursement, flexible work, time off allowances and much more.

FM is an Equal Opportunity Employer and is committed to attracting, developing, and retaining a diverse workforce.