Specialist, Group Sales

About Flyover

Flyover is an award-winning immersive flying theatre experience that transports guests through the planet’s most epic places. The attraction utilizes flight motion seats engineered to swoop, dip and turn, giving guests a feeling of flight, while a 65-foot spherical screen provides guests with an unparalleled fight across iconic locations and natural landscapes. Special effects, including wind, mist and scents, to create an unforgettable entertainment experience. Flyover attractions are located in Chicago; Las Vegas; Reykjavik, Iceland; and Vancouver, Canada.

About The Role

The Group Sales Specialist is responsible for driving revenue growth with a primary focus on corporate, incentive, and convention business, including regional group sales, events, leisure groups, and full‑venue buyouts. This role owns the end‑to‑end execution of assigned group business—from lead capture and inquiry response through booking, execution, and post‑event recapture—while working closely with the Sales & Marketing Manager on strategy, prioritization, and pipeline development.

Serving as the primary point of contact for group and corporate clients, the Group Sales Specialist acts as a key liaison between Sales, Operations, and cross‑functional teams to deliver seamless, high‑quality group experiences that drive repeat business and long‑term partnerships.

This is a hybrid role with 3 days being in office. The wage for this role is $58k-$63k USD/annually and a full breakdown of perk and benefits will be discussed during the interview process.

What You'll Do

Sales, Lead Capture & Business Development

• Support the Sales & Marketing Manager in executing lead capture strategies across inbound and outbound channels
• Respond promptly and professionally to group sales enquiries via phone and email
• Attend and represent the brand at trade shows, conventions, and industry events targeting corporate, meeting, and incentive group markets
• Conduct site inspections and host client visits to showcase group offerings, event spaces, and guest experiences
• Perform post-event and post-trade-show follow-up to convert leads into confirmed bookings
• Qualify leads and assess customer needs to recommend appropriate group packages and experiences
• Own assigned group business and remain accountable for achieving individual sales targets, including enquiry response time, conversion rates, and group revenue contribution
• Assist the Manager with affiliate sales strategy, business development efforts, and partnership initiatives.
  
  

Quoting, Booking & Revenue Management

• Prepare and present customized group quotes, proposals, and event packages
• Convert enquiries into confirmed bookings by securing deposits and full payments
• Create, modify, and manage group reservations within internal booking and CRM systems
• Upsell and cross-sell enhancements to maximize per-group revenue
• Support the preparation and response to group RFPs, proposals, and contracting documentation in alignment with company policies
  
  

Client Relationship Management (Grow & Retain)

• Build strong relationships with group organizers, planners, and decision-makers to encourage repeat business
• Implement recapture strategies, including follow-up communications, rebooking incentives, and post-event outreach
• Maintain accurate client profiles and sales notes to support long-term account growth
• Conduct post-event follow-up and feedback collection to identify opportunities for service improvement, repeat business, and future bookings
  
  

Event Coordination & Onsite Support

• Act as the primary liaison between group clients and Operations before and during events, as required
• Communicate event details, schedules, and special requirements to internal teams
• Collaborate cross-functionally with Sales, Operations, Marketing, and Finance to ensure aligned execution and consistent guest communication
• Provide onsite support for group events as needed to ensure smooth execution and high guest satisfaction
• Resolve issues quickly and professionally to protect the guest experience
  
  

Administrative & Reporting

• Maintain accurate sales records, contracts, and payment documentation
• Track group sales performance, conversion rates, trade show outcomes, and repeat business
• Ensure accurate and timely updates in CRM and booking systems to support pipeline visibility, forecasting, and long-term client retention
• Provide insights and feedback to management on group trends, opportunities, and process improvements
  
  

Ideal Experience & Qualifications

• 2 years of experience in group sales, hospitality sales, event sales, or a related guest-facing role
• Strong sales acumen with experience managing bookings from enquiry to execution
• Excellent written and verbal communication skills
• Proven ability to multitask and manage multiple group bookings simultaneously
• Highly customer-focused with a passion for creating memorable guest experiences
• Comfortable handling payments, contracts, and working with CRM, reservation, and booking systems
• Ability to work flexible schedules, including evenings, weekends, peak seasons, and occasional travel for trade shows or industry events
  
  

Preferred

• Experience in attractions, entertainment, hospitality, or venue-based group sales
• Familiarity with CRM and reservation systems
• Experience coordinating cross-functionally with operations or event teams
• Knowledge of the Las Vegas regional, corporate, and incentive group market
  
  

At Flyover, we value a strong team built on respect and professionalism. We seek individuals who bring talent, enthusiasm, and a commitment to great guest experiences. Our hiring decisions are based on skills and qualifications, as well as alignment with our mission and values.

We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. To handle this job successfully, any person hired must be able to perform each task effectively. We welcome all applicants and are happy to provide accommodation upon request.

Thank you for your interest in this opportunity. To ensure a smooth process, we kindly request that candidates refrain from calling about the status of their application. Only those selected for an interview will be contacted. We appreciate your understanding.