Lead, Guest Experience

About Flyover Attractions

Flyover is an award-winning immersive flying theatre experience that transports guests through the planet’s most epic places. The attraction utilizes flight motion seats engineered to swoop, dip and turn, giving guests a feeling of flight, while a 65-foot spherical screen provides guests with an unparalleled fight across iconic locations and natural landscapes. Special effects, including wind, mist and scents, to create an unforgettable entertainment experience. Flyover attractions are located in Chicago; Las Vegas; Reykjavik, Iceland; and Vancouver, Canada.

About The Role

The Guest Experience Lead plays a critical role in supporting the daily operations of Flyover Las Vegas with a primary focus on Admissions operations and guest flow, while also providing support to Retail operations as needed. This position is responsible for leading front-of-house operations, supporting team members, ensuring efficient ticketing and guest movement, and delivering exceptional guest service throughout the attraction experience. The ideal candidate is a strong communicator and leader who thrives in a fast-paced environment, demonstrates operational awareness, and is passionate about hospitality, teamwork, and guest experience while following Flyover standards and operating procedures. This is a full-time role, with an hourly rate of $18.50 USD.

What You'll Do

• Act as the first point of contact for team member questions, operational issues, guest concerns, or escalations within Admissions operations.
• Support daily Admissions operations by coordinating guest flow, ticket scanning, line management, and attraction entry procedures.
• Assist in training, mentoring, and supporting new and existing team members in Admissions and Retail operations.
• Collaborate with other Guest Experience Lead by contributing retail ideas, supporting inventory organization and stock levels, and assisting team members with retail-related questions and product knowledge.
• Be a proficient user of Ventrata and RetailPro to ensure all transactions (groups, vouchers, tickets, and retail purchases) are processed efficiently and accurately.
• Assist with troubleshooting ticketing, voucher, and POS-related issues to support seamless operations.
• Support guest recovery situations with professionalism, urgency, and empathy.
• Assist Supervisors and Managers with operational communication during ride delays, emergency situations, or high-volume periods.
• Monitor front-of-house presentation standards to ensure a clean, organized, and welcoming environment for guests.
• Assist with daily operational tasks, opening/closing procedures, and cash-handling responsibilities.
• Model exemplary guest experience and coach team members in delivering a positive experience by ensuring Flyover Las Vegas operating procedures and service standards are consistently maintained by all team members.
• Support Guides, Team Leads, Operators, Supervisors, and other team members as required.
  
  

Ideal Experience and Behaviors

• Excellent interpersonal and communication skills in all situations, ranging from guest engagement to team coaching and conflict resolution.
• Strong leadership presence with the ability to remain calm, professional, and solution-oriented in a fast-paced environment.
• Outstanding guest service skills and passion for hospitality.
• Effective problem-solving, multitasking, and decision-making skills under pressure.
• Ability to lead by example while supporting team members and maintaining operational standards.
  
  

Qualifications

• 2 years’ experience in the tourism/hospitality industry.
• Experience in Front of House, ticketing, and retail ensuring a safe place for our team members and guests, while providing incredible service and driving sales.
• Previous team leadership experience is an asset.
• Must be comfortable and engaging when speaking in front of groups.
• Available to work flexible hours including evenings, weekends, and holidays.
• Extensive knowledge about Las Vegas and the local area is an asset.
• Be comfortable working on your feet for extended periods of time, indoors and outdoors, year-round.
• Must be able to lift up to 40 lbs and be comfortable with physical tasks such as receiving deliveries, moving inventory, and restocking.
  
  

At Flyover, we value a strong team built on respect and professionalism. We seek individuals who bring talent, enthusiasm, and a commitment to great guest experiences. Our hiring decisions are based on skills and qualifications, as well as alignment with our mission and values.

We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. To handle this job successfully, any person hired must be able to perform each task effectively. We welcome all applicants and are happy to provide accommodation upon request.

Thank you for your interest in this opportunity. To ensure a smooth process, we kindly request that candidates refrain from calling about the status of their application. Only those selected for an interview will be contacted. We appreciate your understanding.