Key Holder - (Richmond, VA)

Family-owned FlynnO'Hara Uniforms, founded in 1972, is a Philadelphia-based supplier and retailer of high-quality school uniforms, gym wear, and medical apparel. We pride ourselves on offering supportive, friendly work environment, flexible scheduling, and competitive pay. Our Richmond, VA retail store is currently seeking a Part-Time Key Holder.

The Key Holder plays a critical role in supporting store leadership by overseeing sales, daily operations, asset protection, and basic HR functions to ensure an exceptional customer experience and strong store performance.

Key Responsibilities

• Oversee store operations in the absence of the Store Manager and Assistant Manager

• Support and supervise associates in sales, customer service, inventory control, and cash reconciliation

• Deliver outstanding customer service by ensuring associates actively greet and assist customers; address customer questions or concerns promptly and professionally

• Monitor inventory levels and sales trends to support timely replenishment and maximize product availability

• Encourage the use of product knowledge to drive sales, productivity, and service excellence

• Maintain an organized, visually appealing sales floor through strong visual merchandising and housekeeping standards

• Train associates on visual merchandising to ensure consistent store presentation

• Prepare for and oversee inventory counts, merchandise receiving, and discrepancy reporting

• Receive and process merchandise, including opening cartons and entering or accessing records via computer systems

• Review and process customer orders; sort and stock merchandise on racks, shelves, or bins

• Ensure consistent adherence to company policies and procedures

• Perform additional duties as assigned; machine operators may have additional responsibilities

Qualifications

• Prior retail experience preferred

• High school diploma or equivalent required

• Open availability with flexibility to meet business needs (no Sundays or late nights required)

• Strong written and verbal communication skills with excellent interpersonal abilities

• Ability to remain calm, adaptable, and effective in a fast-paced retail environment

• Proficiency with Windows-based software, including Microsoft Outlook, Word, and Excel

• Ability to stand and move throughout the sales floor and stockroom for most of the workday

• Strong organizational skills with the ability to delegate and prioritize tasks

• Ability to perform physical tasks including bending, kneeling, climbing, reaching, walking, and lifting up to 30 lbs. on a frequent basis