Information Technology Field Technician

IT Field Service Technician – Level 1

Fayetteville, Arkansas Region

Service Area: This position will support Arby’s and Pizza Hut restaurants throughout the Fayetteville, Arkansas region. Candidates located in or around Fayetteville are preferred, as this provides a central location within the territory.

Company Background

Founded by Chairman and CEO Greg Flynn in 1999, Flynn Group LP (formerly Flynn Restaurant Group) is the largest franchise operator in the world and one of the largest restaurant operators in the United States. Flynn Group owns and operates restaurants and fitness clubs across several iconic brands, including Applebee’s, Arby’s, Taco Bell, Panera, Pizza Hut, Wendy’s, and Planet Fitness.

Position Description

The IT Field Service Technician is responsible for supporting the day-to-day technology needs of our restaurants throughout the Fayetteville region. This includes responding to service calls, completing preventive maintenance visits, troubleshooting equipment, and assisting with installation projects. This is a Level 1 Technician opportunity with room to grow into higher technician levels as skills and experience develop.

Responsibilities

• Travel throughout the assigned region to service, repair, and maintain technology equipment within our restaurants.
• Complete service calls, preventive maintenance visits, and installation projects.
• Test computers, peripherals, hardware, and software to ensure proper functionality.
• Troubleshoot and resolve computer, hardware, software, cabling, and network-related issues.
• Serve as a technical resource to restaurant teams experiencing technology issues.
• Work independently while managing assigned service calls and priorities.
• Maintain a high level of quality, organization, and cleanliness while completing repairs.
• Lift up to 55 pounds as needed.
• Perform other duties and projects as assigned.
• Be available for occasional evening, weekend, and holiday support when critical system issues or outages occur.

Desired Skills & Experience

• High school diploma or equivalent.
• General computer experience and technical knowledge preferred.
• Working knowledge of Windows and/or DOS.
• Basic cabling knowledge.
• Basic networking knowledge.
• Strong troubleshooting and problem-solving skills.
• Ability to work independently and manage a field-based schedule.
• Valid driver’s license and a good driving record.
• Reliable personal vehicle for travel throughout the assigned territory.

Vehicle Reimbursement

This position requires the use of a personal vehicle. Flynn Group participates in the Motus vehicle reimbursement program, which provides:

• A fixed monthly reimbursement payment based on factors such as insurance, vehicle depreciation, taxes, and licensing fees.
• A variable mileage reimbursement payment based on miles driven and local operating costs, including fuel, oil changes, and tires.
• Reimbursement payments are issued monthly.

Physical Requirements / Environmental Conditions

• Prolonged sitting and driving may be required.
• Frequent travel between restaurant locations.
• Requires stooping, bending, standing, walking, and reaching.
• Occasional lifting, carrying, pushing, or pulling up to 55 pounds.
• Requires close vision, depth perception, and distance vision.
• Ability to hear speech at normal levels and communicate clearly.
• Ability to follow and understand oral and written instructions.
• Ability to adapt to a fast-paced, multi-location work environment.

General Expectations

• Work cooperatively with supervisors, restaurant teams, and coworkers.
• Understand and follow oral and written instructions.
• Perform responsibilities independently without close supervision.
• Travel throughout the assigned Fayetteville-area territory as needed.
• Communicate effectively and professionally with others.
• Meet attendance and scheduling expectations required to perform the essential functions of the position.
• Maintain a positive and professional attitude.

Pay: Approximately $23–$24/hour overtime, with flexibility for candidates with stronger skill sets and experience.

Why Work for Flynn?

Flynn Group offers a variety of benefits and perks designed to support our people both at work and outside of work, including:

• Medical, Dental & Vision Insurance
• Retirement & Savings Plan
• Short- and Long-Term Disability
• Basic Life Insurance
• Voluntary Life Insurance
• Tuition Reimbursement
• Paid Time Off
• Flexible Work Schedules
• Company Outings
• Dining Discounts
• PC/Laptop Assistance
• Growth opportunities into higher-level Field Technician roles
• A fun, fast-paced work environment

Flynn Group is an Equal Opportunity Employer.