Production Manager

Production Manager for Airline Food Retail

Classification: Exempt

Salary Range: $70,000 to $80,000

Reports to: General Manager

Date: June 2026

Job Description

Enhance the growth and development of Flying Food Group’s Retail business by providing the best possible customer service. The Retail Food Production Manager is responsible for overseeing the end-to-end production of retail and onboard food products for airline customers. This role ensures food safety, quality, regulatory compliance, operational efficiency, and on-time delivery in a high-volume, time-sensitive airline catering environment.

Essential Functions

• Serve as the point person for customers, the Newark operations team and retail team regarding all retail service-related issues
• Manage supervisors and managers within the department.
• Control the Food Cost and Department productivity.
• Monitor Food Safety and Quality.
• Record daily issues on Customer Issue Log and distribute to the Newark operations team via email and daily briefings (e.g. delivery, product quality, retail customer complaints, customer questions etc.).
• Follow up with appropriate personnel regarding resolutions to customer issues.
• Coordinate timely responses to customers and retail Team.
• Work closely with production team to help ensure that key events and/or projects are executed properly
• Send out customer samples
• Handling special orders
• New product roll-out support on ingredients, process, label, implementation and store roll-out
• Service Accounts on special needs/issues (i.e. shorts, promos, etc.)
• Work with Product Development Manager to ensure that production has necessary product specification information.
• Weekly scheduling of hourly employees
• Trains new hires in processes.
• Manage label database to ensure all labels are current and accurate.
• Work with local Food Safety and Quality Manager to ensure label compliance & HACCP requirements

Skills and Qualifications

• Energetic and enthusiastic desired.
• College degree or equivalent knowledge preferred.
• Customer service skills desired.
• Must be able to work in a cold environment (office and/ or manufacturing environment)
• Strong oral and written communication skills
• Proficient in meeting deadlines
• Efficient in Multitasking.
• Computer skills (proficiency in MS Word, Excel & Access)
• Culinary skills a plus, this is a food airline manufacturing industry.

Supervisory Responsibility

This position does have supervisory responsibility.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit and stand for long periods of time; and reach with hands and arms.

Position Type/Expected Hours of Work

This is a full-time exempt position. Hours of operation: 7 days a week, including holidays and weekends (24/7/365 days )

Travel

0%

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Benefits

Benefits Flying Food Group, LLC offers a comprehensive benefits package that includes medical, prescription drug coverage, dental, vision, life insurance, disability insurance, accident, critical illness, and hospital indemnity plans, flexible spending accounts, employee assistance program, commuter benefit, retirement program 401(k), tuition reimbursement, and pet insurance.