Network Services Agent

Summary and Objective  

The Network Service Agent plays a critical role in ensuring that every wholesale and network sale is executed flawlessly from quote acceptance through trip completion. Agents provide frontline support to Sales Representatives and direct service to reseller partners. 

Essential Functions 

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.  

• Serve as the primary point of contact for clients and resellers after booking. 
• Coordinate all aspects of trip execution, including scheduling, documentation, and client communication. 
• Support Sales Representatives by preparing trip alternatives, routing inbound inquiries, and maintaining CRM accuracy. 
• Ensure error-free data entry and timely updates in sales and operations systems. 
• Track and resolve service issues promptly, escalating as necessary. 
• Contribute to continuous improvement of support processes, tools, and customer experience. 

Skills and Abilities:  

• Being a self-starter who is highly motivated with strong initiative  
• Interpersonal skills with an emphasis on strong communication skills in both oral and written forms  
• Effective time management   
• Attention to detail  
• Focus on excellence  
• Adaptability  
• Professionalism in hard conversations  

Other cognitive processing  

• Memorization  
• Reasoning and connecting ideas  
• Adept quick learning   
• Problem finding and solving  
• Multi-tasking  
• Detail orientation  
• Selling, negotiation and communication skills  
• Prioritizing, time management and organizational skills  
• Great relationship management skills and openness to feedback  
• Maintain metrics and analyze data to assess performance and implement improvements  
• Ability to meet cost, productivity, accuracy and timeliness targets  

Competencies  

• Microsoft Office Suites   
• Airtable or similar web-based productivity tools & CRMs  
• Call center & phone functionality  

Work environment/Schedule 

• Indoor office environment  

Physical demands  

• Ability to read, comprehend, and speak English clearly   
• Adequate hearing ability for engaging in verbal communication  
• Ability to sit, stand, and walk for extended periods    

Dress Code and Uniform  

• Well-groomed appearance  
• Adherence to department dress code  
• While on work-related business trips, wear branded attire or adhere to a dress code that aligns with the brand's identity.  
• Represent the brand with pride, ensuring that your appearance reflects the values and professionalism of the organization.  

Required Education and Experience 

• 1–3 years in network services, aviation operations, or sales support. 
• Previous experience in a direct, client-facing role within a high-end or luxury service environment. 
• Strong organizational skills and attention to detail. 
• Excellent communication skills. 
• Ability to manage multiple concurrent bookings in a fast-paced environment. 
• Demonstrated ability to deliver reliable, error-free service. 
• Must be authorized to work in the United States without sponsorship. 
• Candidates must successfully complete a comprehensive background check prior to employment. This includes verification of previous employment, education, criminal history, and any other relevant information necessary to determine the suitability for the position. 

Affirmative Action/EEO statement   

flyExclusive does not discriminate based on race, color, religion, sex (including pregnancy, sex stereotyping, gender identity, gender expression or transgender status), national origin, sexual orientation, physical or mental disability, age, protected genetic information, status as a parent, marital status, political affiliation, or retaliation based on prior protected EEO activity. In addition, flyExclusive will not permit harassment – sexual or nonsexual – of any employee or applicant for employment. flyExclusive must make employment decisions in accordance with merit system principles contained in 5 U.S.C. §2301.  

Other duties  

• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.