Support Specialist

Flybridge Staffing is currently searching for an IT Support Specialist to join a growing client in the Government Contracting space. This is a contract position with competitive pay and benefits available. This person must live within 60 miles of Greenville SC, or the Washington DC area, but the role is fully remote.

Summary

We are seeking a disciplined, detail-focused Support Specialist II to help USPTO inventors, attorneys, and other users file and access patent and trademark information electronically.

• Answer inbound calls and emails from customers using USPTO systems such as Patent Center, PatentPublic Search, and the Trademark Electronic Application System (TEAS and TEASi).
• Help customers with account access, identity verification, customer numbers, and second-factor authentication using mobile apps, email, text message, or voice.
• Troubleshoot and resolve issues with electronic filing, document access, and common system errors.
• Escalate clearly documented issues to USPTO teams when required and follow up with the customer.
• Process and verify electronic and paper forms, including requests to create or update customer numbers and trademark identity verification documents, then scan and store approved forms.
• Record every contact accurately in the ticketing system, including actions taken and resolutions.
• Maintain simple reports on call volume, filing activity, and recurring issues to support EBC performance tracking.

Essential Duties and Responsibilities

• Experience in technical help desk level I or level II, contact center, or similar customer support role handling phone and email cases.
• Experience with verification, multi-factor authentication, or user account administration. (Active Director, Azure Active Directory, and other multi-factor authentication tools applicable)
• Strong troubleshooting and customer service experience. Windows and Microsoft are required; Linux is a plus. Support
• Familiarity with patents, trademarks, or other intellectual property process are preferred.
• Experience supporting federal government customers or working on government contracts.
• Active Public Trust Security Clearance a plus.

If your background aligns with the above details and you would like to learn more, please send your resume to jobs@flybridgestaffing.com or on our website, www.flybridgestaffing.com and one of our recruiters will be in touch with you ASAP.

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