IT Support Specialist I / II (Hybrid MSP Engineer)

Work Arrangement: Hybrid (Remote Help Desk On-Site Client Support)

Flux Labs delivers managed IT services, cybersecurity solutions, cloud management, and strategic technology support to businesses throughout the region. We are seeking motivated and experienced IT professionals who thrive in fast-paced MSP environments and enjoy solving complex technical challenges while delivering exceptional customer service.

The IT Support Specialist I / II serves as a frontline technical resource supporting our managed services clients. This hybrid role combines remote help desk support with on-site client visits throughout the Panama City area. Candidates must be comfortable troubleshooting a wide range of technologies, managing multiple priorities, and maintaining strong client relationships.

This position is ideal for someone with proven MSP experience who enjoys working across diverse environments and technologies

• Minimum 3 years of experience working for a Managed Service Provider (MSP)
• Must live in or around Panama City, Florida
• Valid driver’s license and reliable transportation
• Strong customer service and communication skills
• Ability to manage multiple tickets and priorities simultaneously
• Experience documenting technical work and maintaining accurate ticket notes
• Ability to work independently and as part of a team

Experience supporting and administering:

Microsoft Ecosystem

• Microsoft 365 Administration
• Exchange Online
• Entra ID (Azure AD)
• Intune
• SharePoint Online
• Teams

Security Platforms

• Sophos (Endpoint, Firewall, MDR preferred)
• SentinelOne (S1)
• Endpoint Detection & Response (EDR)
• Security best practices and remediation

Cloud Platforms

• Google Workspace / Google Cloud Platform (GCP)
• Cloud identity and access management
• User provisioning and administration

Networking

• TCP/IP, DNS, DHCP
• VLANs and switching fundamentals
• VPN configuration and troubleshooting
• Wireless networking

General IT Support

• Windows 10/11
• Windows Server environments
• Hardware deployment and troubleshooting
• Printer and peripheral support
• Backup and disaster recovery solutions
• Remote monitoring and management (RMM) platforms

• Provide Tier 1 and Tier 2 technical support to managed services clients
• Respond to service requests via phone, email, and ticketing systems
• Troubleshoot and resolve workstation, server, cloud, and networking issues
• Perform user onboarding/offboarding and account management
• Support Microsoft 365 and Google Workspace environments
• Deploy and maintain Sophos and SentinelOne security solutions
• Conduct on-site support visits when required
• Escalate complex issues appropriately while maintaining ownership of client communication
• Create and maintain accurate documentation and knowledge base articles
• Participate in after-hours emergency support rotation as needed

• CompTIA A , Network , Security , or equivalent certifications
• Microsoft 365 Certifications
• Sophos Certifications
• Experience with ConnectWise, HaloPSA, NinjaOne, Datto, or similar MSP platforms
• Experience supporting multi-site business environments
• Familiarity with compliance and cybersecurity frameworks

• Competitive salary based on experience
• Hybrid work environment
• Paid time off and holidays
• Professional development and certification opportunities
• Company-provided tools and technology
• Career growth within a rapidly expanding technology company

To apply, submit your resume along with a brief summary of your MSP experience and the technologies you have supported. We are looking for professionals who take ownership, communicate effectively, and are passionate about delivering outstanding client service.