What are the responsibilities and job description for the Customer For Life Advocate I position at Fluidra?
Fluidra is looking for a Customer for Life Advocate to join our team in Atlanta, GA (near airport).
What You Will Contribute
Responsible for providing high-quality support to distributors and dealers by addressing inquiries related to product pricing and availability, order processing, shipment tracking, and issue resolution. This role also supports order corrections such as credits and rebills and partners closely with the Order Trafficking team to obtain accurate ETAs for customer deliveries. The ideal candidate thrives in a fast-paced environment and excels at problem-solving and customer communication. Additionally, you will:
High school education or equivalent.
What We Offer
An exciting opportunity to dive in and begin your career with a company that offers a competitive total rewards package that includes:
Fluidra is a publicly listed company focused on developing innovative products, services and IoT solutions for the residential, commercial and wellness pool markets, globally. The company operates in over 45 countries, has over 7,000 employees and owns a portfolio of some of the industry’s most recognized and trusted brands: Polaris®, Jandy®, CMP, S.R. Smith, and Zodiac®. We also sell products under the Cover‐Pools®, iAquaLink®, Grand Effects®, Dell and Nature2® names. With these combined resources we’re able accelerate innovation in critical areas like energy-efficiency, robotics and the Internet of Things.
Our focus is on creating the perfect pool and wellness experience responsibly. We take our mission to heart, and our employees embody these guiding principles in everything we do: passion for success, honesty & trust, customer collaboration, teamwork and inclusion, learn and adapt, excellence and innovation.
Don't meet every single requirement listed? At Fluidra, we thrive on building an inclusive workspace, so if you are excited about this role and your past experience doesn't align perfectly, we encourage you to apply anyways! You may be just the right candidate for this role or another role in the organization. Fluidra is proud to be an equal opportunity employer. Fluidra recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, sex, disability, age, veteran status, or any legally protected characteristic.
#ZR
What You Will Contribute
Responsible for providing high-quality support to distributors and dealers by addressing inquiries related to product pricing and availability, order processing, shipment tracking, and issue resolution. This role also supports order corrections such as credits and rebills and partners closely with the Order Trafficking team to obtain accurate ETAs for customer deliveries. The ideal candidate thrives in a fast-paced environment and excels at problem-solving and customer communication. Additionally, you will:
- Deliver responsive and professional customer service via phone and email to distributors and dealers.
- Process accommodation orders and demo product requests, ensuring accurate tracking for both ground and LTL shipments
- Resolve shipping discrepancies including product shortages, overages, and mis-shipments in collaboration with internal teams.
- Manage customer returns, including overstock and freight damage claims, following company policies.
- Assist in credit and rebill processing for pricing or terms discrepancies.
- Support distributor customers’ vendor claims with processing whole goods, warranty credits, and product replacements as needed.
- Partner with the Order Trafficking team to secure and communicate delivery ETAs.
- CFL Advocates (Customer Fulfillment Liaisons) serve as key contacts for managing escalated fulfillment issues, providing advanced support across multiple customer touchpoints and resolving complex order or shipment scenarios.
- Function as backup support for regionalized Customer Sales Specialists as needed.
- Must have at least 1 year of experience delivering customer service with a positive attitude and cheerful disposition.
- Call center customer service experience is preferred but not required.
- Must be able to type 50 WPM.
High school education or equivalent.
What We Offer
An exciting opportunity to dive in and begin your career with a company that offers a competitive total rewards package that includes:
- 2 weeks of paid vacation
- 11 paid Holidays
- Full range of health benefits including medical, dental & vision, short & long-term disability
- 401(K) matching (100% of first 3% contributed, 50% of the next 2%)
- Health and wellness programs / gym reimbursement
- Educational assistance up to $7,000 per year
- On-site self-service café / free gourmet coffee stations
- Company sponsored FUN events!
- Generous product discounts
- Free Atlanta Airport parking
Fluidra is a publicly listed company focused on developing innovative products, services and IoT solutions for the residential, commercial and wellness pool markets, globally. The company operates in over 45 countries, has over 7,000 employees and owns a portfolio of some of the industry’s most recognized and trusted brands: Polaris®, Jandy®, CMP, S.R. Smith, and Zodiac®. We also sell products under the Cover‐Pools®, iAquaLink®, Grand Effects®, Dell and Nature2® names. With these combined resources we’re able accelerate innovation in critical areas like energy-efficiency, robotics and the Internet of Things.
Our focus is on creating the perfect pool and wellness experience responsibly. We take our mission to heart, and our employees embody these guiding principles in everything we do: passion for success, honesty & trust, customer collaboration, teamwork and inclusion, learn and adapt, excellence and innovation.
Don't meet every single requirement listed? At Fluidra, we thrive on building an inclusive workspace, so if you are excited about this role and your past experience doesn't align perfectly, we encourage you to apply anyways! You may be just the right candidate for this role or another role in the organization. Fluidra is proud to be an equal opportunity employer. Fluidra recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, sex, disability, age, veteran status, or any legally protected characteristic.
#ZR
Salary : $7,000