General Manager

Fluent Inc is a vertically integrated cultivator, processor, formulator, and retailer of Premium Cannabis Products currently operating in Florida, Pennsylvania, and Texas as Fluent Cannabis, as well as in Michigan through its in-market partner. Our purpose is to compassionately provide patients access to the highest level of medical cannabis in an unrivaled, professional healthcare environment with outstanding customer service. Patient care always comes first at Fluent and our standards, practices, and performance is unmatched.
We are looking for leaders who want to work alongside great talent and create a positive work experience for their team. We are focused on continuous improvements, which creates development opportunities, engaged feedback, and increased contributions towards our goals as a leader in the medical cannabis industry.
Find out more at www.getfluent.com. Follow us on LinkedIn.
ROLE SUMMARY
The General Manager is responsible for managing the day-to-day operations of a Fluent dispensary in accordance with the Office of Medical Marijuana in Florida and standards set by Fluent. Further, the General Manager is responsible for measuring sales and sales improvement of the team and individual Curators. This role is responsible for establishing and maintaining patient services, oversees and is accountable for the operation of their store, ensuring maximum sales and profitability through merchandise, inventory, expense control, collaboration with human resources, and managing operating costs. The General Manager supports all store employees, including schedules, training, policy and procedure updates, industry news, and product information. The General Manager maintains the highest level of presentation, customer service, and compassion for all patients.
*During the first two weeks of employment, all new dispensary employees will be on a temporary paid training period pending background check and drug test results. *
KEY RESPONSIBILITIES
• Ensure that each patient receives outstanding guest service by providing a friendly environment which includes greeting and acknowledging every guest, maintaining exceptional standards, providing solid product knowledge, and all other components of exemplary service.
• Analyze and measure sales trends; develop and implement plans to maximize sales and meet or exceed goals and objectives as a team and for each team member.
• Train, supervise, and evaluate all departmental employees to assure compliance with departmental SOPs
• Engage and inspire store teams to achieve maximum performance by modeling behavior that fosters a sense of energy, ownership, teamwork, and personal commitment.
• Ensure departmental compliance with the Medical Use of Marijuana Program and HIPPA regulations, including but not limited to confidentiality, training, patient record keeping, creation, review, and submission of reports, and preparation of policies and procedures.
• Ensure compliance with all policies and procedures through regular store management and staff meetings, store walk-throughs, monthly one-on-one meetings with team members, and audits.
• Performing monthly, quarterly, and annual sales reviews accompanied by written plans for improvement, as applicable.
Fluent.
• Conduct and oversee audits.
• Ensure proper management of pre-packaged inventory and inventory movement between the vault and dispensing stations.
• Partners with the Human Resources department and recommends salaries, writes appraisals, and takes disciplinary actions when required
• Ensures a clean and organized dispensary for our patients.
• Contributes to a positive and inclusive work environment.
• Oversee and ensure cash management procedures are followed, including transacting, opening, closing, depositing, reporting, maintaining, and reconciling cash with Bio Track.
• Engage and coordinate with managers in all departments to ensure the dispensary runs smoothly, including delivery, cultivation, and security.
• Stays informed and knowledgeable about state and local laws, regulations, and industry news.
• Continually evaluate and react to performance issues and actively recruit candidates.
• Provides leadership for problem resolution to facilitate faster improvements and improved working relations.
QUALIFICATIONS/EXPERIENCE
• Previous experience with retail sales
• Excellent customer service skills
• Leadership ability with at least five years of experience in a retail store setting or five years of experience in customer-facing sales in a business solutions environment.
• Leadership and organizational abilities
• Proficient computer skills
• Ability to manage all levels of employees in a fast-paced environment.
• Strong people and presentation skills and excellent written and verbal communication skills
• Flexible working hours based on business needs and 10 hour shifts.
• Ability to maintain and demonstrate a positive, problem-solving attitude at all times.
• Community outreach experience
SKILLS/INTERESTS
• Ethical Conduct
• Problem-solving attitude
• Customer / Client Focus
• Must be a multitasker, with the ability to work on several requests simultaneously without losing focus
• Organization and initiative, good communications skills, proactive, problem-solving, time management, discretion, and confidentiality are essential attributes
• Ability to build good relationships. There will be frequent contact with internal and external people.
• Teamwork- collaborating with others to improve overall standards of work and service
SUPERVISORY RESPONSIBILITIES
This position supervises the entire dispensary team and provides coaching, training, and guidance to their team.
WORK ENVIRONMENT
This job operates in a professional office and retail environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.