Account Manager - Issue Management

Company:                  FLS Connect, LLC

About Company:     www.flsconnect.com

Position Title:         Account Manager

Department:           Client Services

Reports To:            Director of Client Services

Location:                Saint Paul, MN or Remote

About FLS Connect

FLS Connect is a premier strategic communications firm specializing in direct voter contact. For over 25 years, we’ve led the way in data-driven engagement for Republican campaigns and causes. Our integrated suite of technologies powers effective outreach through data analytics, fundraising, issue advocacy, and voter communication—connecting with audiences via phone, text, email, conferencing, and virtual town halls.

Position Overview

As an Account Manager on our Client Services team, you will play a key role in managing political, voter contact, and public affairs/issue advocacy client accounts. You’ll be responsible for delivering high-impact communication programs, ensuring client satisfaction, and supporting the strategic goals of our team. This role requires a proactive, detail-oriented professional who thrives in a fast-paced, deadline-driven environment.

Key Responsibilities

• Serve as the primary point of contact for a portfolio of political/voter contact and public affairs/issue advocacy client accounts.
• Build and maintain strong client relationships, ensuring consistent communication and satisfaction.
• Plan, execute, and optimize multi-channel voter contact and issue advocacy programs.
• Manage project timelines, budgets, and deliverables with precision.
• Collaborate with internal teams to ensure seamless execution of services, including:
  • Outbound/inbound calls
  • Digital and text-based outreach
  • Town hall events and conferencing
  • Data enhancement and cloud-based tools
• Oversee client onboarding, invoicing, and accounts receivable.
• Draft and manage approval of scripts, messages, and campaign content.
• Monitor performance metrics (KPIs), troubleshoot issues, and implement improvements.
• Prepare and present detailed client reports and strategic recommendations.
• Support proposal development and contribute to sales and marketing efforts.
• Provide occasional support to internal teams, including mail production, QA, and help desk.

Qualifications & Experience

• Bachelor’s degree or equivalent professional experience.
• Background or strong interest in:
  • Politics, public affairs, government relations
  • Survey research, polling, digital or direct marketing
• 3 years in account management, project management, or client services preferred.
• Exceptional organizational and multitasking skills.
• Strong written and verbal communication abilities.
• High attention to detail and commitment to quality.
• Self-motivated, action-oriented, and results-driven.
• Proficient in Microsoft Office, especially Excel and Word.
• Strong analytical and problem-solving skills.
• Demonstrated integrity, professionalism, and a collaborative mindset.

Why Join FLS Connect?

At FLS, you’ll be part of a mission-driven team that values innovation, accountability, and impact. Whether you're working from our Saint Paul office or remotely, you'll contribute to meaningful campaigns that shape public opinion and drive civic engagement.

Salary : $60,000 - $65,000