Parts Sales - Inside Counter & Route Sales

Position Summary: 

This position is Monday-Thursday, 10-hour shifts working a combination of instore counter sales, and 1-2 days/week with local customers for both heavy duty truck parts and Kubota equipment parts sales.

Instore: Responsible for working directly and/or indirectly with customers in Parts sales, following procedures to search and sell parts, and demonstrating teamwork with other departments and locations of the organization.

Outside Parts Sales: This position necessitates determining, generating, and capturing sales outside the organization. The main task involves taking orders from existing customers and securing prospective non-member clientele by telephone communication or by visiting. It is essential for the position to provide effective detailed information on various products, programs, or services offered by the company.

Essential Duties & Responsibilities include the following. Other duties as assigned.

Outside Parts Sales

• Scheduling appointments, meeting existing customers to review product requirements, and determining other opportunities.
• Effective planning to conduct sales presentations by meeting customers physically daily.
• Designing professional demonstrations or presentations of company products or services while on-site.
• Liaising between the company and the customers for up-to-date conditions on pricing, service, and latest product release launches.
• Generating and developing non-member business accounts to increase revenue, through cold calling.
• Continuously updating all customers on company product modifications, changes, and enhancements.
• Enhancing up-to-date knowledge of new products, procedures, services, and tools by attending departmental and training meetings.
• Maintaining professionalism, diplomacy, sensitivity, and tact to portray the company in a positive manner.
• Effectively attending conferences and trade shows.
• Using marketing data to maximize sales effectiveness and efficiency by using relevant sales management tools.
• Organizing joint sale calls and attending them with vendors.
• Preparing reports for sales and marketing and maintaining expense accounts.
• Performing updating and maintenance of accounts of customers including contact names and numbers for future sales.
• Providing product quotes to customers as needed.
• Ensuring follow-up after passing leads to managers with complete profile customer information, calls-to-action, sources, and dates.

Inside Parts Counter Sales

• Work with customers to determine parts and accessories needs and explore merchandise in catalogs. Draw attention to any new merchandise, specials, and sales, as well as suggest supplementary products that may supplement the customer’s initial purchase.
• Conduct telephone transactions courteously and promptly. Inform customers and dealership staff when appropriate regarding any new merchandise, specials, and sales.
• Take and fill orders for service technicians promptly and efficiently, helping service technicians as needed to determine which parts and accessories are required for each job.
• Communicate with the service technicians to verify that your department is meeting their parts and accessories requirements.
• Make suggestions when appropriate regarding specific parts and accessories that may be needed for each job.
• Provide information regarding the associated cost of parts required on repair orders.
• Keep inventory control system and parts catalog up to date.
• Inform service personnel when back ordered or special-order parts are received.
• Accept and follow through on lawful directions from supervisors.
• Be polite and friendly, greet customers promptly and deliver exceptional customer service.
• Actively seek and obtain a thorough knowledge of parts history, merchandise and truck service. Be able to communicate this knowledge as needed to adequately meet demands while maintaining good inventory turn ratios.
• Work with the parts manager and aid in reaching set goals for profitability and sales of parts and accessories.
• Work with multiple customers at once if needed while still providing individual customer satisfaction.
• Keep customer mailing lists up to date.
• Deal with customer complaints in a sensible manner by showing empathy and a pleasant attitude to show our commitment to excellent customer service and to increase customer satisfaction and loyalty.
• Be precise in all cash register transactions, taking accurate credit card and cash payments for purchases.
• In accepting delivery of and processing merchandise from distributors, verify merchandise according to purchase invoice and record merchandise into inventory. Prepare the product for presentation on the showroom floor.
• Make sure that the merchandise displays are dusted, clean, fully stocked, and appealing to customers.
• Become proficient and familiar with computer systems necessary for parts and accessories management.
• Periodically carry out physical inventory of merchandise.

 General Expectations

• Capable of preserving confidential or sensitive information.
• Effective time management, organization, and multi-tasking skills.
• Special people skills in dealing with customers and an outbound personality.
• Able to prospect non-member accounts.
• Able to upgrade and deal with major businesses.
• Very strong communication skills in writing and verbal.
• Very good team player and should work well under pressure.
• Able to foster the member relation values.
• Proven forecasting and customer service skills.
• Devote himself/herself to ensuring satisfaction to customers.
• Determine management, production, and quality requirements by asking questions and listening.
• Attend company meetings as required.
• Maintain a follow-up system that encourages follow through with assigned projects.
• Establish personal performance goals that are consistent with company standards of productivity and devise a strategy to meet those goals.
• Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively.
• Understand the terminology of the business and keep abreast of technology changes in products and services.
• Know and understand the federal, state, and local requirements which govern the company’s business.
• Follow lawful directions from supervisors.
• Understand and follow work rules and procedures.
• Participate in performance management.
• Interact well with others and be a positive influence on employee morale.
• Uphold the company’s non-disclosure and confidentiality policies and agreements.
• Work evening, weekend and holiday work hours as required.

Qualifications

Education

• High school diploma or the equivalent.

Other

• Valid driver’s license
• Proficient in Microsoft Word, Excel, and Outlook.
• Ability to read and comprehend instructions and information.
• Professional personal appearance.
• Excellent communication skills.
• Ability to meet company's production and quality standards.

Physical Demands

While performing the duties of this job, the employee is regularly required to walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. The employee frequently is required to stand. The employee is occasionally required to sit. The employee must regularly lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. This position will involve small to moderate amounts of driving route sales and delivery.