Body Shop Technician

Body Shop Technician (Collision/Repair)

Position Summary: Responsible for performing bodywork repairs from collision and hail damage on trucks from class 5 through class 8 vehicles and recreational vehicles per industry standards and company guidelines.

NOTE: This position does come with a Tuition Reimbursement incentive up to $15,000, for applicants currently graduating accredited body shop/collision repair programs.

Essential Duties & Responsibilities include the following. Other duties may be assigned.

• Make 100 % productivity the goal and keep as close to that as possible.
• Use factory specifications as the standard in all repair, service, and customization work.
• Provide excellent customer service for all customers whether external or internal, specifically offering dependable vehicle service.
• Receive service assignments from the Body Shop Manager.
• Have the repair work finished within the allotted time. Set goals, develop skills, and constantly increase efficiency skill level.
• Submit your requested parts as soon as it is determined what is required for a particular job.
• Keep the Body Shop Manager informed of any supplemental work that may be required or of any delays to the estimated completion time as you make those determinations so the customer can receive up-to-date information.
• Aid Body Shop Manager as needed to write work orders, conduct test rides, interact with the customer, or in any other way you can guarantee customer satisfaction.
• Maintain a clean, efficient work area and assist in keeping the shop neat and organized.
• Make sure the proper paperwork is completed and filed after every job completion.
• Keep your technical qualifications current by finishing any required training programs.
• Take care that the vehicle is cleaner when the job is completed than when the customer dropped it off.
• Make each job thorough and complete to reduce return repairs. If the vehicle should be returned for additional work complete it quickly, correctly, and cheerfully.

General Expectations

• Devote himself/herself to ensuring satisfaction to customers.
• Determine management, production, and quality requirements by asking questions and listening.
• Attend company meetings as required.
• Maintain a follow-up system that encourages follow-through with assigned projects.
• Establish personal performance goals that are consistent with company standards of productivity and devise a strategy to meet those goals.
• Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively.
• Understand the terminology of the business and keep abreast of technology changes in products and services.
• Know and understand the federal, state, and local requirements which govern the company’s business.
• Follow lawful directions from supervisors.
• Understand and follow work rules and procedures.
• Participate in performance management.
• Interact well with others and be a positive influence on employee morale.
• Uphold the company’s non-disclosure and confidentiality policies and agreements.
• Work evening, weekend, and holiday work hours as required.

Qualifications

Other

• Ability to read and comprehend instructions and information.
• Professional personal appearance.
• Excellent communication skills.
• Ability to meet the company's production and quality standards.

Physical Requirements

This position requires you to move throughout the company facility for most of the shift, stand, walk bend, twisting and/or stooping, kneeling, or squatting on a regular basis, and infrequently seated. Lifting over 50 lbs. on a regular basis. This position also could involve climbing stairs, reaching, and/or lifting overhead on a regular basis. On a regular basis, this position involves repetitive hand/finger movement, grasping/grabbing with hands, and pushing & pulling motions.