What are the responsibilities and job description for the Production Manager position at Flowserve Corporation?
Req ID: R-21029
Your Role and Impact
The Staff Manager serves as the operational leader for Flowserve's Port Arthur Quick Response Center (QRC), overseeing daily operations that support valve repair, valve assembly, field service activities, and customer turnaround projects.
This role is responsible for driving safety, quality, delivery, productivity, and employee engagement while ensuring exceptional customer responsiveness. The successful candidate will build a high-performance culture, develop team capabilities, and lead continuous improvement efforts that support operational excellence and customer satisfaction.
Key Responsibilities
At Flowserve, you'll find a range of options to fit your, and your family's, needs. We want to provide our team with the right resources to invest in your physical, mental and financial well-being no matter where you sit or what stage of life you're in.
Our Benefits Include
Your Role and Impact
The Staff Manager serves as the operational leader for Flowserve's Port Arthur Quick Response Center (QRC), overseeing daily operations that support valve repair, valve assembly, field service activities, and customer turnaround projects.
This role is responsible for driving safety, quality, delivery, productivity, and employee engagement while ensuring exceptional customer responsiveness. The successful candidate will build a high-performance culture, develop team capabilities, and lead continuous improvement efforts that support operational excellence and customer satisfaction.
Key Responsibilities
- Lead day-to-day operations of the Port Arthur Quick Response Center (QRC).
- Supervise machinists, welders, assemblers, technicians, and field service personnel.
- Drive a culture focused on safety, accountability, teamwork, customer service, and operational excellence.
- Develop team engagement, performance expectations, employee accountability, and workforce development initiatives.
- Manage production schedules, repair schedules, shop workloads, and turnaround project execution.
- Ensure customer commitments and on-time delivery objectives are consistently achieved.
- Monitor key performance indicators including safety, quality, delivery, productivity, utilization, scrap, rework, and cost performance.
- Support emergency customer requirements, plant shutdowns, outages, and critical turnaround activities.
- Partner with sales, engineering, quality, supply chain, planning, and customer-facing teams to support business objectives.
- Lead Lean Manufacturing and continuous improvement initiatives to improve operational performance.
- Manage labor utilization, overtime planning, staffing requirements, and profitability objectives.
- Facilitate root cause analysis, corrective actions, and problem-solving activities to drive sustainable improvements.
- Minimum of 5 years of leadership experience within manufacturing, repair, industrial service, maintenance, or operations environments.
- Experience supervising hourly skilled trades employees and frontline manufacturing teams.
- Demonstrated leadership experience within machining, valve repair, rotating equipment, pumps, valves, industrial maintenance, or related industries.
- Strong knowledge of Lean Manufacturing principles and continuous improvement methodologies.
- Experience developing, monitoring, and improving operational KPIs and performance metrics.
- Strong leadership, coaching, employee development, and team-building capabilities.
- Experience in valve manufacturing, valve repair, or valve service operations.
- Experience leading operations within a Quick Response Center (QRC) or industrial service center environment.
- Experience supporting refinery, petrochemical, power generation, LNG, or other industrial customers.
- Bachelor's degree in Mechanical Engineering, Industrial Engineering, Operations Management, or a related field.
- Knowledge of AWS, ASME, or related industry standards.
- Experience working within ISO 9001 quality management systems.
- Field Service leadership or service operations management experience.
- Experience managing turnaround projects, outages, and emergency customer support activities.
- Knowledge of machining, welding, assembly, and industrial repair processes.
- Experience implementing Lean Manufacturing, 5S, Kaizen, or operational excellence initiatives.
At Flowserve, you'll find a range of options to fit your, and your family's, needs. We want to provide our team with the right resources to invest in your physical, mental and financial well-being no matter where you sit or what stage of life you're in.
Our Benefits Include
- Competitive Salary
- Medical, Dental & Vision Insurance
- Retirement Planning & Financial Wellness Resources
- Flexible Spending Account (FSA) and Health Savings Account (HSA)
- Short- and Long-Term Disability
- Parental Leave
- Life, Supplemental Life, Child, Spousal, and AD&D Insurance