OnSite Applications Engineer

Company Overview:

If a culture of excellence, innovation and ownership is what you’re searching for, consider putting your experience in motion at Flowserve. As an individual contributor, or as a leader of people, your enterprise mindset will ensure Flowserve’s position as the global standard in comprehensive flow control solutions. Here, your opportunity for professional development and industry leading rewards will be supported by our foundational commitments to the values of people first, integrity and safety. Thinking beyond opportunity and reward, at Flowserve, we are inspired by working together to create extraordinary flow control solutions to make the world better for everyone!

Role Summary:

The Application Engineer sees it all—design, manufacturing, installation and operation of our pumps and seals at our customers’ sites in the oil and chemical industries. In this challenging position the Application Engineer (AE) provides real-time technical support to our customers, and provides recommendations for repairs, upgrades, and replacement equipment. The AE is actively engaged in troubleshooting problems and implementing solutions onsite at nearby customer facilities and at our repair center in Ferndale, WA.

Although the posted primary location is Ferndale, WA, the primary work site for this position is in Anacortes, WA. Occasional travel to the Ferndale repair facility will be required as needed.

Responsibilities:

• Communicate the needs of customers to Flowserve and be the customers’ primary source of information regarding design, application, installation, operation, and maintenance of our centrifugal and liquid ring vacuum pumps, and mechanical seals.
• Act as liaison between customers and Flowserve’s sales engineers, reliability engineers, customer service, and manufacturing.
• Troubleshoot technical problems at our customers’ sites and in-house at our Flowserve Quick Response Repair Center.
• Complete projects requiring both hands-on and mathematical approaches such as failure analysis reports, product performance reports, etc.
• Evaluate reports and data to support recommendations for improvement, replacement, or repair of equipment.
• Present clear verbal and written technical explanations to customers, tailoring content, and style to the audience.
• Implement and administer the mechanical seal standardization and customer specification process.
• Help organize and ensure monthly “Bad Actor” meetings to maintain visibility on equipment performance.
• Provide technical guidance about successful installation and operation of our products, ensuring that standardized installation procedures are followed.
• Maintain data regarding customers’ equipment and parts inventories, responding with appropriate actions regarding inventory reduction and consolidation.
• Maintain data in engineering systems; process engineering change notices; submit corrective action reports; and maintain current, accurate, organized files.
• Help conduct technical training as needed for our customers.
  
  

Requirements:

• BS Mechanical Engineering, or equivalent technical degree required.
• All levels of experience will be considered, including new grads and mid-career. In-plant operations experience highly desired.
• Demonstrate a strong technical aptitude and a committed approach to developing knowledge of the design, material selection, and operational requirements of mechanical seals and rotating equipment.
• Highly coachable and trainable, with the ability to work independently and perform effectively with minimal supervision.
• Must have a strong customer focus and project a positive corporate image.
• Must be a team player, able to problem-solve and work with constructively with customers and co-workers.
• Good organizational skills, able to establish priorities and work to specific deadlines.
• Excellent verbal and written communication skills.
• Computer literate and savvy.
• Local travel using personal vehicle, and some overnight travel required.
• Some physical activity required (e.g., walking large customer sites, and ascending/descending ladders and staircases in multi-story facilities).
• May be required to meet certain medical and physical requirements to perform duties on customer operating facilities.
• Must be able to obtain and maintain all credentials required for access to customer sites, including but not limited to a Transportation Worker Identification Credential (TWIC), successful completion of background checks and drug screenings, a valid driver’s license, and required safety training.
  
  

Preferred:

• Knowledge of the design, materials, and operational requirements of mechanical seals and rotating equipment, especially centrifugal and liquid ring vacuum pumps.
• Transportation Workers Identification Credential (TWIC)
  
  

Benefits Starting from Day 1:

• Medical, Dental & Vision Insurance (including FSA and HSA options)
• Life Insurance Supplemental Life, Child, Spousal, and AD&D Insurance
• Short- and Long-Term Disability
• Retirement Planning, 401(k) plan, & Financial Wellness Resources
• Educational Assistance Program
• Time off Policies (including sick leave, parental leave, and paid vacation)
• Eligibility requirements apply to some benefits and may depend on job classification and length of employment
  
  

Flowserve is a world-leading manufacturer and aftermarket service provider of comprehensive flow control systems. Join a company whose people are committed to building a more sustainable future to make the world better for everyone. With 16,000 employees in 50 countries, we combine our global reach with local presence. Our team challenges themselves to approach each situation with ingenuity and creativity to help provide our customers with the most innovative flow control products and services. We support 10,000 customers worldwide, creating products to meet the needs of our customers who are supplying energy, fresh water, pharmaceuticals and other essentials to consumers, businesses and governments globally. We invite you to put your talents and career in motion at Flowserve.

Req ID : R-19519

Job Family Group : Sales

Job Family : SA Applications Engineering

EOE including Disability/Protected Veterans. Flowserve will also not discriminate against an applicant or employee for inquiring about, discussing or disclosing their pay or, in certain circumstances, the pay of their co-workers. Pay Transparency Nondiscrimination Provision

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