What are the responsibilities and job description for the Sales Account Representative position at FLOWPOINT SERVICES LLC?
Role Summary
The Sales Account Representative primarily supports the retention and growth of existing customer relationships by maintaining consistent communication, ensuring a high level of service, and coordinating closely with operations to deliver on customer expectations. This role focuses on building strong, day-to-day relationships with assigned accounts, supporting ongoing work, and identifying incremental growth opportunities within those accounts.
Key Responsibilities
- Support management of assigned accounts to ensure customer satisfaction and consistent service delivery
- Maintain regular communication with customers to understand needs and identify opportunities
- Assist in building relationships with key contacts within customer organizations
- Serve as a point of contact for day-to-day customer requests and coordination
- Assist in identifying and developing opportunities within existing accounts
- Support operations and sales departments in pursuing new business opportunities
- Work closely with Operations to ensure alignment on customer expectations and job execution
- Support scheduling, job follow-up, and issue resolution as needed
- Help ensure a smooth handoff between sales and operations teams
- Monitor basic sales metrics and support reporting efforts
- Assist in tracking customer activity, job performance, and revenue opportunities
- Identify trends and provide input on potential areas for growth
- Develop understanding of all Flowpoint’s services
- Build knowledge of customer operations and expectations
- Participate in customer meetings, ride-alongs, and field exposure to gain experience
Qualifications
- 0–2 years of experience in sales, customer service, or related field (oil & gas preferred but not required)
- Strong communication and interpersonal skills
- Ability to build relationships and work collaboratively across teams
- Highly organized with attention to detail and follow-through
- Basic proficiency in Microsoft Office (Excel, Word, Outlook)
- Willingness to learn CRM systems and sales tracking tools
- Valid driver’s license and ability to travel
Work Environment
- Combination of office and field environment
- Regular travel to customer locations and job sites
- Exposure to oil & gas field conditions; PPE required when on-site