What are the responsibilities and job description for the Technical Inside Sales Representative position at Floworks International LLC?
Triple S Flotech is a subsidiary of FloWorks International LLC, which is a privately held company located in Houston, Texas.
Job Information
The Technical Sales Representative functions as a strategic liaison between customer-facing operations and core business units, using technical expertise and independent judgment to shape solutions that impact product positioning, service delivery, and customer retention strategies. This role plays a key part in evaluating customer data and operational trends, advising internal leadership, and implementing service and support strategies that enhance organizational performance.
Key Responsibilities
- Lead root cause analysis initiatives and drive technical resolution strategies that influence internal quality assurance and customer satisfaction metrics
- Analyze complex customer inquiries and product trends to recommend improvements in product design, support procedures, and fulfillment workflows
- Serve as an internal technical advisor to sales, engineering, product management, and marketing teams, contributing insights that shape product roadmaps and service innovation
- Develop and implement policies, workflows, and service standards based on customer experience data and technical performance trends
- Provide strategic recommendations and reporting on customer issues, warranty concerns, and product trends to senior leadership and product teams
- Collaborate on and lead cross-functional projects aimed at improving product reliability, customer experience, and operational efficiency
- Guide internal teams in addressing customer issues by interpreting company policies and applying discretion in how policies are applied to unique, high-impact cases
- Create and deliver training and documentation for both customers and internal teams related to evolving technical solutions and support processes
Qualifications:
- Bachelor's degree in technical, scientific, or business discipline preferred
- 3–5 years of progressive experience in technical support, business operations, or customer experience leadership
- Proven ability to influence business decisions through data interpretation, trend analysis, and cross-functional collaboration
- Demonstrated strategic thinking, independent judgment, and ownership over policy-driven decisions
- Strong written, verbal, and presentation skills for both technical and non-technical audiences
Physical Demands
- Frequently required to stand
- Frequently required to walk
- Continually required to sit
- Continually required to utilize hand and finger dexterity
- Occasionally balance, bend, stoop, kneel or crawl
- Continually required to talk or hear
- Continually utilize visual acuity to read technical information and/or use a keyboard
- Occasionally required to lift/push/carry items up to 25 pounds
- Occasionally work near moving mechanical parts
- Occasionally work around fumes, airborne particles, or toxic chemicals
- Occasionally exposure to outside weather conditions
- Occasionally loud noise (examples: shop tool noises, electric motors, moving mechanical equipment)
Work Environment
This role operates in a professional office environment with flexibility for hybrid work. Standard office equipment such as computers, phones, and printers are used. Frequent visits to warehouses and occasional visits to operational sites may be required.
The Perks of Working Here
FloWorks offers a competitive benefits package designed to support your health, financial well-being, and work-life balance. Highlights include:
- Medical, Dental & Vision Insurance with multiple plan options
- Company-paid Life and Disability Insurance
- 401(k) with company match
- Health Savings & Flexible Spending Accounts
- Supplemental coverage (Accident, Critical Illness, Hospital Indemnity)
- Employee Assistance Program (includes 3 free counseling sessions)
- Identity Theft Protection at discounted rates
This information indicates the general nature and level of work performed by associates in this role. It is not designed to contain a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this role. This description supersedes any previous or undated descriptions for this role. Management retains the right to add or change the duties of the position at any time. Questions about the duties and responsibilities of this position should be directed to the reporting Manager or Human Resources.
FloWorks is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, or protected veteran status. Committed to fostering a culture where every individual is valued and empowered to contribute to shared success.
FloWorks participates in the US Government’s E-Verify program.