What are the responsibilities and job description for the Technical Support Specialist position at Flowhub?
Job Description:As a Technical Support Specialist at Flowhub, you will play a key role in providing top-notch technical assistance to our customers in the cannabis industry. Your main responsibilities will include troubleshooting software issues, resolving user queries, and ensuring a smooth customer experience. Additionally, you will collaborate with our development team to escalate and resolve complex technical issues.Job Responsibilities:Provide technical support to customers via phone, email, or chatTroubleshoot software issues and escalate as neededAssist customers with product training and guidanceDocument all customer interactions and technical issuesWork closely with the development team to resolve complex technical problemsStay up-to-date on product features and updatesEnsure customer satisfaction and retentionEssential Qualifications:Excellent communication skills both written and verbal problem-solving abilitiesAbility to work well under pressure and in a fast-paced environmentBasic knowledge of software applications and systemsAttention to detail and accuracyDesired Experience:1-2 years of experience in technical support or a similar roleExperience in the cannabis industry is a plusExperience with point-of-sale software is advantageousSalary & Benefits:The salary for this position ranges from $45,000 to $60,000 annually, depending on experience and qualifications. Employees at Flowhub enjoy a competitive compensation package, health benefits, and opportunities for professional growth within a dynamic and innovative industry.
Salary : $45,000 - $60,000