Senior Shift Lead

Delivery Operations: Senior Shift Lead Job Description

Overview
The Senior Shift Lead role is critical to ensuring operational excellence, inventory accuracy, and an outstanding customer experience. This position combines leadership, organizational skills, and cannabis industry expertise to manage daily depot operations, mentor a high-performing team, and streamline workflows. You will report to the Assistant Manager, and serve as a key point of contact for compliance, inventory, and team management.

Responsibilities

Leadership and Team Management

• Lead, mentor, and oversee a team of Shift Leads, Pick- Packers, and Drivers.
• Dispatch drivers efficiently and monitor routes to ensure timely and cost-effective deliveries.
• Coach Shift Leads on dispatch techniques, routing, customer service, and operational technologies.
• Address performance issues, escalate disciplinary matters to your Assistant Manager.
• Ensure compliance with regulatory and company policies and facilitate rollouts of new procedures and technologies.

Inventory Management

• Oversee product intake, ensuring all inventory is brought to a sellable state.
• Oversee product photos for our website.
• Track intake metrics and manage inventory systems (e.g., AirTable, Metrc, V2) to maintain data cleanliness.
• Conduct regular cycle counts, daily inventory checks, and end-of-month reporting.
• Manage the organization and cleanliness of inventory storage areas.
• Coordinate expired inventory destruction according to company and regulatory standards.
• Work closely with the buyer and resolve issues with 3rd party vendors and deliveries.

Operational Oversight

• Plan and manage driver routes, ensuring efficient dispatch and compliance with cannabis delivery regulations.
• Monitor cashouts, issue driver banks, and audit daily logs to ensure accuracy.
• Maintain cleanliness standards.
• Manage depot supply inventory and report deficiencies to the Assistant Manager.
• Maintain customer service standards in response times and overall customer satisfaction.
  • Address customer concerns regarding products via our online ticketing system. This includes answering product questions, rescheduling orders and other types of troubleshooting

Compliance and Reporting

• Ensure adherence to compliance procedures and cannabis regulations.
• Prepare and report performance metrics, staffing needs, and operational updates to management.

Process Improvement

• Develop and implement systems to improve inventory intake efficiency and operational workflows.
• Audit workflows, identify inefficiencies, and propose optimizations to achieve department KPIs.
• Collaborate with cross-functional teams to resolve fulfillment and delivery issues.

Qualifications

Required Qualifications:

• Bachelor’s degree or equivalent career experience.
• 3 years of professional experience, including 2 years in the cannabis industry.
• Strong communication skills across all channels.
• Proficiency with business software tools and inventory management systems.
• Must be 21 with a valid driver’s license and pass a background check.
• Ability to lift 50 lbs. repeatedly.
• Exceptional attention to detail and organizational skills.
• Flexible schedule, including weekends and night shifts.
• Action- and results-oriented with a positive team-player mindset.

Preferred Qualifications:

• Experience with product intake and warehouse management.
• Knowledge of California cannabis regulations and METRC compliance.
• Previous management or keyholder experience.
• Entrepreneurial spirit with a proactive approach to problem-solving.