Key Responsibilities

Transportation Planning, Execution & Stakeholder Support

• Serve as the primary point of contact for field service and manufacturing teams for all freight-related requests
• Plan, build, and optimize shipments within the TMS, selecting the most effective mode (private fleet, LTL, or external carrier partners)
• Consolidate shipments and execute load tenders through TMS integrations (EDI/API/email)
• Maintain accurate shipment data, routing guides, and carrier selections

Fleet & Carrier Coordination

• Dispatch and monitor private fleet operations, ensuring alignment with driver availability, HOS, and equipment readiness
• Execute LTL tenders using contracted rates and TMS rate shopping tools
• Coordinate capacity with asset-based and non-asset carrier partners when internal resources are insufficient
• Manage carrier quotes, load awards, and shipment tracking within the TMS
• Monitor carrier performance for service reliability and cost effectiveness

Shipment Visibility & Exception Management

• Track shipments in real time using TMS visibility tools
• Identify and resolve service failures, delays, and missed pickups
• Manage delivery appointments, status updates, and issue communication with stakeholders

Cost Control, Insurance & Audit

• Optimize mode and routing decisions to control freight spend
• Minimize accessorial charges through proactive planning
• Evaluate and arrange additional shipment insurance on a per-load basis based on value or risk
• Support freight audit processes by validating invoices against TMS records and resolving discrepancies

Claims Management (Freight & Small Package)

• Manage claims for loss, damage, or shortage across LTL, truckload, and carrier partner shipments
• Administer small package (parcel) claims, including filing, documentation, tracking, and resolution
• Maintain accurate claim documentation using TMS data, PODs, and supporting materials

Compliance & Documentation

• Ensure all shipping documents (BOLs, PODs, rate confirmations) are accurate and stored in the TMS
• Maintain compliance with DOT, FMCSA, and company policies

Reporting & Continuous Improvement

• Generate regular and ad hoc reports from the TMS (on-time performance, cost, utilization, performance)
• Prepare and distribute end-of-month reporting summarizing transportation performance, cost trends, service metrics, and key issues
• Identify trends and recommend process improvements
• Support TMS data integrity and system optimization

Required Qualifications

• High school diploma or equivalent (Bachelor’s degree preferred)
• 2 years of experience in transportation, logistics, or dispatch
• Proficiency in Microsoft Excel and logistics technology platforms

Preferred Qualifications

• Hands-on experience with a Transportation Management System (TMS)
• Experience dispatching a private fleet using a TMS
• Familiarity with EDI/API integrations and automated tendering
• Knowledge of DOT regulations and Hours-of-Service (HOS)
• Experience with freight audit and claims management
• Strong understanding of LTL shipping, carrier selection, and freight classification (NMFC)

Key Skills & Competencies

• Strong systems and data accuracy focus
• Analytical decision-making