Client Concierge (Front Desk) – Full Time

Client Concierge (Front Desk) – Full Time

Flow Motion Healing Spa & Yoga Sanctuary
Ferndale, WA
$20–$23/hour depending on experience gratuities

Flow Motion is not a typical spa.

We are a healing sanctuary where people come to regulate their nervous systems, celebrate important life moments, or navigate challenging seasons of life. Because of this, the person at our front desk plays one of the most important roles in the entire business.

We are seeking a Client Concierge who can be the organized, compassionate center of a busy wellness environment.

This position requires constant multitasking, emotional presence with clients, sales ability, and a strong work ethic.

This is not a passive desk job. It is a physically active role that requires being on your feet, moving throughout the spa, and helping maintain the environment throughout the day.

Schedule

This is a full-time position working five days per week.

Weekend availability is required. Both Saturday and Sunday are part of the regular schedule.

Typical shifts are centered around operating hours of 9am-5pm.

The Role

The Client Concierge is responsible for the first and last impression every guest receives.

You will guide clients through their visit, help them choose services, manage scheduling, support practitioners, maintain the spa environment, and keep daily operations running smoothly.

This role requires someone who can stay calm and organized while managing multiple tasks and helping people feel welcomed and cared for.

Core Responsibilities

Client Experience

• Greet guests warmly and help them feel welcomed and at ease
• Provide spa tours and explain services clearly
• Assist guests in choosing services that best support their needs
• Handle sensitive interactions with compassion and professionalism

Many of our clients are navigating stress, burnout, grief, or major life transitions, so empathy and emotional awareness are important.

Sales & Scheduling

• Answer phones and assist clients with scheduling services
• Recommend services and retail products when appropriate
• Understand how to guide clients toward the best experience for them
• Use our scheduling platform (WellnessLiving)

Front Desk Operations

• Check in yoga students and spa guests
• Coordinate schedules for practitioners and services
• Manage multiple interactions at once while maintaining a calm environment

Facility Support

Maintaining a clean and organized space is part of creating a healing environment.

Responsibilities include:

• Folding laundry
• Restocking supplies
• Cleaning and resetting rooms
• Light cleaning throughout the spa
• Inventory support
• General organization tasks

Laundry is located on another floor, so this position involves going up and down stairs multiple times throughout the day.

Physical Requirements

This is an active position.

Applicants should be comfortable:

• Being on their feet for much of the day
• Moving throughout the spa frequently
• Carrying laundry bags
• Using stairs multiple times daily
• Performing light cleaning tasks

The Person Who Thrives Here

This role is ideal for someone who:

• Enjoys being busy and productive
• Is naturally organized and detail-oriented
• Is comfortable with sales conversations
• Is compassionate and emotionally intelligent
• Works well under pressure
• Values reliability and consistency
• Wants to become part of a wellness-focused community long-term

This role is not a good fit for someone seeking a quiet desk job.

Preferred Experience

• Customer service or client-facing experience
• Sales or appointment scheduling experience
• Administrative or front desk experience
• Familiarity with Google Workspace
• Interest in wellness or healing environments

Compensation & Benefits

• $20–$23/hour depending on experience
• Gratuities
• Paid sick time
• Free yoga classes
• Free spa access
• Discounted spa services
• Retail discounts
• Opportunities for growth into leadership roles

Work Environment

Flow Motion is a unique wellness space featuring Himalayan salt rooms, crystal environments, yoga studios, and therapeutic modalities designed to help people restore balance.

Our team members become part of a community focused on healing, personal growth, and meaningful work.

To Apply

Please submit:

• Resume
• Cover letter
• Three professional references

In your cover letter, please tell us:

• What sets you apart from other applicants
• Your experience managing multiple responsibilities
• Why you believe you would thrive in a fast-paced wellness setting

Because this role requires attention to detail, we include a short application challenge.

In your cover letter, please answer the following question:

Imagine a guest arrives at Flow Motion feeling overwhelmed and unsure what service they should book. In 2–3 sentences, describe how you would guide that conversation.

Please include the word SANCTUARY in the subject line of your email or cover letter so we know you read the entire job posting. Applications missing any of the above may not be considered.

Pay: From $20.00 per hour

Application Question(s):

• Are you available to work weekends (both Saturday and Sunday)? This is required for this position.

Work Location: In person

Salary : $20 - $23