Quality & Compliance Manager

Core Functions:

• Ensure Pioneer facilities have current and complete documentation in support of quality processes.
• Identify and expedite opportunities to build efficiency and consistency across Pioneer facilities.
• Monitor and ensure compliance with programs including, but not limited to:
  • SOPs on key processes
  • Regulatory Authorities’ codes and standards
  • Third-party quality audits
  • PM programs on quality equipment
  • Risk Grids
  • Product recall and notification requirements
• Review overall Pioneer staffing requirements related to the areas of quality and make staffing recommendations to support changing regulatory and customer requirements.
• Conduct and/or provide oversight for regular inspections of all Pioneer facilities, discuss findings with the site management and work with site leadership to develop appropriate action plans.
• Establish and maintain effective, consistent, measurable, and auditable protocols for the following plant operations: manufacturing, performance testing, compliance with all regulatory bodies, vendor certification, inbound inspections of raw materials, and lot tracking.
• Support other departments to ensure awareness of relevant regulatory developments and quality standards across the Pioneer organization.
• Develop KPIs that enable data-driven decisions and ongoing quality and compliance improvement.

Key Job Duties:

• Lead quality initiatives for Pioneer to identify opportunities for continuous improvement of established quality metrics. Associated activities will include, but not be limited to:
  • Lead investigations and drive resolutions of quality issues.
  • Serve as the primary point of contact for third-party quality audit services.
  • Develop and lead Pioneer-wide product recall program.
  • Mentors, coaches, trains, and develops Pioneer leadership and Quality plant personnel on quality programs and initiatives.
• Functions as the Subject Matter Expert on quality and processes, including, regulatory codes, auditing, manufacturing, and critical/preventive control points.
• Serve as the primary quality point of contact and information resource for internal employees, customers, vendors and regulatory bodies.
• Leverage analytical skillset to support and track quality initiatives.
• Assist in planning for capital projects or operational changes and expansions. Establish new KPIs to monitor the effectiveness of procedural and equipment changes.
• Responsible for setting process and quality standards to maintain a culture of continuous improvement.
• Collaborate with Pioneer’s sales teams to manage, investigate, and resolve customer complaints related to quality and safety. Track processes to monitor the effectiveness of corrective actions.
• Lead and oversee training programs, ensuring employees are trained on SOPs, regulatory requirements, quality standards, and best practices.
• Organize and assist with on-site and off-site customer visits as needed.
• Support the supply chain team and shipping department as needed
• With the approval of supervisor, take a role in regulatory committees such as ASME or National Board.
• All other duties as assigned.

Skill/Experience Requirements:

• Bachelor’s degree in Engineering, related technical field, or an equivalent work history.
• Working knowledge of ASME, API, DOT, NBIC, and federal/state/local Regulations and codes.
• Experience as a weld inspector or knowledge of welding practices is desired.
• Demonstrates ability to interpret and apply regulatory requirements to Pioneer Industrial operations.
• Exhibits ability to interpret quality audits, test results and define/communicate corrective actions needed.
• Demonstrates ability to work at all levels of the Pioneer organization to influence leaders.
• Good computer skills with knowledge of Microsoft applications.
• Strong verbal and written communication skills.
• Strong work ethic with excellent interpersonal skills.
• 25% domestic travel

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