What are the responsibilities and job description for the Customer Service Representative position at Flow Control Group?
Company: Watermark ESP
About Us
Watermark is a manufacturer's representative for a wide range of products for the plumbing, HVAC, sewer, irrigation, and infrastructure markets. Headquartered in Indiana, with a location in Ashland, OH, we service the Midwest and Mid-Atlantic markets and help manufacturers distribute their products efficiently through progressive channel strategies. We also provide a range of services to channel partners, including contractors, engineers, and distributors to ensure their projects succeed with quality products yielding superior solutions.
Visit our Website: www.watermarkeps.com
Responsibilities
#FCG-L
#flowcontrolgroup #manycompaniesoneteam
Watermark operates as a vital subsidiary within Flow Control Group (FCG), a prominent holdings company that is a leading solutions provider focused on technically oriented products and services for flow control, fluid handling and process, industrial automation, and life sciences with locations throughout North America. As a critical intermediary between over 3,000 suppliers and 15,000 customers, over 90 brand companies, and close to 1,700 employees, FCG’s distribution and technical expertise serve an essential function in the movement of mission-critical components to a diverse array of end markets and applications.
Why Build a Career with Us?
Everyone’s an Owner of the Company: Because every team member contributes to Flow Control Group’s success, everyone has the benefits of ownership! Flow Control Group has a broad-based employee ownership program extended to every employee within our portfolio companies.
Competitive Benefits: Enjoy an attractive benefits package that includes Medical, Dental and Vision insurance (among other plans), competitive 401(k) matching program, career growth opportunities, employee referral program, paid time off and holidays, as well as parental leave.
Training: FCG University learning and training platform available to all employees offering over 80k courses.
Career Growth Opportunities: At Flow Control Group, we are committed to your professional development. With a vast network of over 100 brands across North America, we provide unparalleled opportunities for growth and advancement. Whether you're just starting your career or looking to take it to the next level, we offer custom training programs, mentorship, and a supportive environment to help you achieve your goals. Join us and be part of a dynamic team where your contributions make a real impact.
Equal Opportunity Employer: Flow Control Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other legally protected characteristics.
About Us
Watermark is a manufacturer's representative for a wide range of products for the plumbing, HVAC, sewer, irrigation, and infrastructure markets. Headquartered in Indiana, with a location in Ashland, OH, we service the Midwest and Mid-Atlantic markets and help manufacturers distribute their products efficiently through progressive channel strategies. We also provide a range of services to channel partners, including contractors, engineers, and distributors to ensure their projects succeed with quality products yielding superior solutions.
Visit our Website: www.watermarkeps.com
Responsibilities
- Answer all sales-related incoming calls and determine appropriate action
- Process quotes, orders, and delivery inquiries in an efficient and quick manner
- Provide prompt technical support to customers
- Work closely with outside sales account managers to assist with any customer needs
- Maintain and develop relationships with customers and prospects
- Adhere to and follow all appropriate sales processes and policies to ensure company meets sales and revenue goals
- Provide prompt, courteous, and professional responses to customer/prospect service-related issues
- Actively participate in sales meetings and training opportunities
- Partner with outside sales team members to ensure we are responding to new business opportunities and prioritizing growth of new accounts
- Develop in-depth product knowledge and stay current on all product changes
- Technical aptitude with the ability to quickly learn product information
- Excellent communication skills
- Able to multi-task, be neat and detail-oriented and work quickly
- Ability to both work/learn independently and collaborate with other teammates
- An energetic and entrepreneurial attitude – be creative, adaptable & flexible
- Desire to learn – be a “sponge”, be inquisitive, seek and find solutions
- Superior problem-solving skill set
- Proficient computer skills, especially with Microsoft Office applications
#FCG-L
#flowcontrolgroup #manycompaniesoneteam
Watermark operates as a vital subsidiary within Flow Control Group (FCG), a prominent holdings company that is a leading solutions provider focused on technically oriented products and services for flow control, fluid handling and process, industrial automation, and life sciences with locations throughout North America. As a critical intermediary between over 3,000 suppliers and 15,000 customers, over 90 brand companies, and close to 1,700 employees, FCG’s distribution and technical expertise serve an essential function in the movement of mission-critical components to a diverse array of end markets and applications.
Why Build a Career with Us?
Everyone’s an Owner of the Company: Because every team member contributes to Flow Control Group’s success, everyone has the benefits of ownership! Flow Control Group has a broad-based employee ownership program extended to every employee within our portfolio companies.
Competitive Benefits: Enjoy an attractive benefits package that includes Medical, Dental and Vision insurance (among other plans), competitive 401(k) matching program, career growth opportunities, employee referral program, paid time off and holidays, as well as parental leave.
Training: FCG University learning and training platform available to all employees offering over 80k courses.
Career Growth Opportunities: At Flow Control Group, we are committed to your professional development. With a vast network of over 100 brands across North America, we provide unparalleled opportunities for growth and advancement. Whether you're just starting your career or looking to take it to the next level, we offer custom training programs, mentorship, and a supportive environment to help you achieve your goals. Join us and be part of a dynamic team where your contributions make a real impact.
Equal Opportunity Employer: Flow Control Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other legally protected characteristics.
