What are the responsibilities and job description for the Application Specialist position at Flow Control Group?
About Us
Applied System Technologies is an industry leader. We provide complete, high-quality aluminum piping systems for compressed air, vacuum, and inert gases. We know our products and industry inside and out, guaranteeing you get the finest service and solution available. We cross-train our team on every product and service to ensure we have the right people working on your behalf as soon as you place an order with us. We maintain large stocks of inventory and have experts always at the ready to provide the best solution for your needs. Then we ship 99% of those orders that same day. A careful balance of strong growth, personal service, and superior quality is how we become – and intend to remain – the industry leader. That’s why we can offer a lifetime warranty on every system.
Visit our Website: appliedsystemtech.com
Summary
We’re looking for a detail-oriented and customer-focused Industrial Air Applications Specialist to join our team. In this role, you’ll serve as a key point of contact for our distributors and internal sales team, offering product guidance and resolving technical issues with efficiency and clarity. You’ll work closely with technical colleagues and the Quality Assurance team to ensure customers have the best experience while using our products.
Responsibilities
- Provide timely and professional support to customers via phone, email, Teams or in person.
- Troubleshoot technical issues and escalate complex cases to the appropriate internal teams.
- Work closely with QA/QC to validate product conformance by pneumatic testing, dimensional measuring and visual inspection.
- Log customer interactions, feedback and issues in CRM.
- Learn and understand competitive landscape.
- Assist distributors with creating the most cost-effective solutions to meet their customers’ needs.
- Identify opportunities for product or process improvement.
Requirements
- Experience with Microsoft Teams, Excel, Word & PowerPoint.
- Ability to read Imperial and Metric measurements.
- Ability to use hand tools i.e. cordless drills, impact wrenches tubing cutter & miter saws.
- Capable of lifting 50lbs.
- Experience in the compressed air industry is a plus but not required.
- Some travel required.
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Applied System Technologies operates as a vital subsidiary within Flow Control Group (FCG), a prominent holdings company that is a leading solutions provider focused on technically oriented products and services for flow control, fluid handling and process, industrial automation, and life sciences with locations throughout North America. As a critical intermediary between over 3,000 suppliers and 15,000 customers, over 90 brand companies, and close to 1,700 employees, FCG’s distribution and technical expertise serve an essential function in the movement of mission-critical components to a diverse array of end markets and applications.
Why Build a Career with Us?
Everyone’s an Owner of the Company: Because every team member contributes to Flow Control Group’s success, everyone has the benefits of ownership! Flow Control Group has a broad-based employee ownership program extended to every employee within our portfolio companies.
Competitive Benefits: Enjoy an attractive benefits package that includes Medical, Dental and Vision insurance (among other plans), competitive 401(k) matching program, career growth opportunities, employee referral program, paid time off and holidays, as well as parental leave.
Training: FCG University learning and training platform available to all employees offering over 80k courses.
Career Growth Opportunities: At Flow Control Group, we are committed to your professional development. With a vast network of over 100 brands across North America, we provide unparalleled opportunities for growth and advancement. Whether you're just starting your career or looking to take it to the next level, we offer custom training programs, mentorship, and a supportive environment to help you achieve your goals. Join us and be part of a dynamic team where your contributions make a real impact.
Equal Opportunity Employer: Flow Control Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other legally protected characteristics.