What are the responsibilities and job description for the Application Engineer position at Flow Control Group?
About Us
Pumps and Controls, is a wholesale water treatment equipment supplier based in Arlington, Texas. Starting out in June, 1986, today–nearly 30 years later–our company has over 2 million dollars in inventory, we stock so you don’t have to. Pumps and Controls for Your Water Treatment Needs Our customers appreciate our commitment to customer service. We treat each customer’s order as though it were our own. You deserve to be treated with respect, and services these days seems to be a dying art. At Pumps and Controls, we offer you the service you would expect from a professional equipment supplier. We have some of the top knowledgeable staff and products in the industry. Expect the Best from Pumps and Controls Fast lead times and 97% same day shipments. We won’t waste your time. Knowledgeable sales consultants who truly understand your industry and can help with your orders, your questions and your concerns. Our full line of products are available to qualifying distributors at wholesale pricing. We are dedicated to customer service. No matter what, you come first.
Visit our Website: www.pumpstx.com
Responsibilities:
- Sizes & selects technical products & services, as well as provides engineering information to the client base.
- Prepare cost estimates and quotations by reviewing customer specifications and other related documents.
- Prepare and submit required customer documentation and obtain required documentation from suppliers.
- Respond to phone and email correspondence from customers, manufacturers, and the outside sales team.
- Gain customer acceptance by explaining product application, including product features & benefits, assisting with special orders and specialty applications.
- Identify current and future customer equipment requirements.
- Obtain Customer Portal(s) proficiency.
- Coordinate internal resources (purchasing, sales, shipping & receiving) as project manager.
- Establish personal rapport with customers, principals, and outside sales staff.
- Submit purchase orders with equipment manufacturers, which include providing technical & commercial information.
- Expedite orders and maintain contact with customers and suppliers.
- Follow up on orders to assure critical deliveries.
- Resolve any order problems related to delivery or paperwork issues directly with customers and suppliers.
- Complete a technical analysis of field failures and returns from customers.
- Handle all inquiries/contacts in a professional manner.
- Work in concert with our outside sales team; funnel leads/opportunities to the sales team.
- Resolve product issues or determine product needs over the phone or via e-mail.
Desired Education and Experience:
- Minimum: Associates or Bachelor’s degree in mechanical engineering and or prior experience in the industry.
Knowledge, Skills and Abilities:
- Solid computer skills including proficiency with CAD, spreadsheet and database applications
- Must possess the ability to think and solve problems with creative understanding. Must have a good eye for detail and be able to suggest process/specification modifications as required
- Ability to organize and prioritize jobs
- Excellent written and oral communication skills
- Specification and mechanical drawing interpretation
- Strong organizational abilities and project management skills
- The ability to work cooperatively with peers to achieve organizational goals
- High degree of independence, self-motivation and self-direction, especially with regard to identifying and managing high priority projects, in a fast-paced environment
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Pumps and Controls operates as a vital subsidiary within Flow Control Group (FCG), a prominent holdings company that is a leading solutions provider focused on technically oriented products and services for flow control, fluid handling and process, industrial automation, and life sciences with locations throughout North America. As a critical intermediary between over 3,000 suppliers and 15,000 customers, over 90 brand companies, and close to 1,700 employees, FCG’s distribution and technical expertise serve an essential function in the movement of mission-critical components to a diverse array of end markets and applications.
Why Build a Career with Us?
Everyone’s an Owner of the Company: Because every team member contributes to Flow Control Group’s success, everyone has the benefits of ownership! Flow Control Group has a broad-based employee ownership program extended to every employee within our portfolio companies.
Competitive Benefits: Enjoy an attractive benefits package that includes Medical, Dental and Vision insurance (among other plans), competitive 401(k) matching program, career growth opportunities, employee referral program, paid time off and holidays, as well as parental leave.
Training: FCG University learning and training platform available to all employees offering over 80k courses.
Career Growth Opportunities: At Flow Control Group, we are committed to your professional development. With a vast network of over 100 brands across North America, we provide unparalleled opportunities for growth and advancement. Whether you're just starting your career or looking to take it to the next level, we offer custom training programs, mentorship, and a supportive environment to help you achieve your goals. Join us and be part of a dynamic team where your contributions make a real impact.