What are the responsibilities and job description for the Outbound Customer Service Agent - Flow Automotive Companies Service Department position at Flow Automotive Companies?
The automotive industry is transforming and Flow Automotive is leading the charge. Our Customer Relationship Center (CRC) is at the forefront of digital automotive retail, supporting 54 dealerships and 26 brands across North Carolina and Virginia. From our state-of-the-art facility in downtown Winston-Salem, our team handles sales inquiries and service appointment scheduling with the highest level of professionalism and care.
We’re hiring Automotive Service Outbound Customer Service Agents to connect with customers via phone, email, chat, and text. Whether you're coming from hospitality, retail, tech support, call centers, or another customer-facing field, our comprehensive paid training will set you up for success. This role will be for the service department.
What You'll Do:
- Provide exceptional customer service across multiple communication channels (inbound/outbound calls, chat, text, email)
- Call Flow customers to update them on current recalls, retention offers, and service repair contract options
- Set high-quality appointments for service visits
- Use CRM and telephony systems to call and text customers
- Collaborate with dealership staff, brand partners, and marketing teams to support lead generation and conversion
- Meet daily/weekly/monthly performance targets
- Work on-site in our office (not a hybrid or remote position)
Who We're Looking For:
- A positive, goal-oriented work ethic with a desire to grow earnings through performance
- Ability to think critically and match products or services to customer needs
- Team player with a professional presence and proactive attitude
- No automotive experience required – we train for success!
Why Join Flow Automotive?
- Be part of a company that values innovation, community, and growth
- Join a high-performance team in an industry-leading Business Development Center
- Opportunity for career growth, leadership development, and internal promotions
Flow provides competitive earning opportunities and a comprehensive benefits plan including:
Medical, dental, and life insurance (including dependent coverage)
- Paid time off
- Paid volunteer time
- State of the art fitness facility on site
- 401(k) Retirement Plan and Financial Wellness Program
- Thrive@Flow Wellness Program with on-site nurse
- Employee pricing for automotive service and vehicle purchases
- Scholarship program for children of employees
Flow Automotive Companies is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Pre-employment drug screening is required.
Keywords to Help You Find This Job:
Automotive customer service | Business Development Center (BDC) Agent | Call Center Agent | Sales Development Representative | Inbound/Outbound Sales | Online Car Sales | Automotive CRM | Entry-Level Sales | Appointment Setter | Personal Shopper | Customer Support | Digital Concierge | Car Dealership Jobs | Service Scheduler | Remote-Friendly Sales (if applicable) | Hospitality | Military Experience | Winston-Salem Jobs | Triad NC Jobs