Front Office Coordinator

Flourish is seeking a qualified and motivated intake coordinator to work at our multi-specialty infusion clinic located in Fort Wayne.

Patient Experience & Front Desk Operations

• Greet patients warmly upon arrival and ensure timely, professional check-in and check-out processes.
• Answer incoming phone calls and respond to voicemail in a timely, professional, and courteous manner.
• Schedule, reschedule, and confirm patient appointments as needed, coordinating closely with clinical and intake teams.
• Collect and verify patient demographic and insurance information when applicable.
• Ensure that patients feel welcomed, informed, and well cared for during every interaction.

Clinic Coordination & Environment

• Monitor and maintain the cleanliness, organization, and presentation of the clinic's front office, waiting area, and common spaces.
• Ensure that snacks, beverages, and amenities for patients are stocked and readily available.
• Order and manage clinic office and non-clinical supply inventory to avoid shortages or overstocking.
• Report facility issues (cleaning, maintenance, etc.) promptly to ensure a safe and welcoming environment.

Communication & Liaison Duties

• Serve as the primary liaison between the clinic and referring provider offices, ensuring prompt communication and positive relationships.
• Coordinate with the intake team and clinical staff to ensure a smooth flow of patients and accurate scheduling.
• Assist with internal communications and support cross-functional collaboration to address operational needs.
• Relay patient or visitor concerns to leadership with professionalism and discretion.

Administrative Support

• Perform administrative duties such as scanning, faxing, printing, filing, and data entry.
• Maintain logs or records as assigned to support clinic compliance and operational efficiency.
• Help prepare the clinic at opening and secure it at closing, following established protocols.

Qualifications:

• High school diploma or equivalent required; post-secondary education or training in healthcare administration or customer service preferred.
• 2 years of front office or administrative experience in a healthcare setting.
• Exceptional customer service skills and a welcoming, patient-centered approach.
• Excellent verbal and written communication skills.
• Proficient in phone etiquette, scheduling software, and EMR systems (experience with WeInfuse a plus).
• Organized and efficient with the ability to multitask and manage priorities under pressure.
• Professional appearance and demeanor with a focus on discretion and confidentiality.

Job Types: Full-time, Part-time

Pay: $20.00 - $22.00 per hour

Work Location: In person

Salary : $20 - $22