Carrollwood Branch Manager

FLORIDA WEST COAST CREDIT UNION

JOB DESCRIPTION

JOB TITLE:  BRANCH MANAGER II-PASCO

Summary:

Responsible for processing member loan requests, opening new accounts, closing accounts, processing member inquiry and change requests. The Branch Manager is responsible for two-way communication both to staff and to their respective Manager. The Branch Manager position is a supervisory position that overseas the management of the branch and its employees.

Essential Duties and Responsibilities:

• Underwrites and processes member loan requests to include calculating debt to income ratios, reviewing pay information, evaluating tax returns, valuating collateral and for closing loans once approved.
• Responsible for approving and denying loans within lending limits.
• Responsible for the scanning of all loan documentation into the archival system.
• Processes stop payments, debit card requests, and any account maintenance as requested by members.
• Performs teller transactions and all associated duties pertinent to the Teller Line if needed.
• Manages vault cash distributions, accurately balances the vault, and maintains accurate records on the vault as needed.
• Processes sale and payment/remittance of money orders.
• Greets members and assists members as needed.
• Responsible for maintaining a professional branch environment to always ensure a positive branch experience for members and employees.
• Run reports and balances branch at end of day.
• Responsible for assurance of submission of all branch documentation to accounting.
• Open new accounts and cross sell products and services as needed. Reviews new accounts for accuracy in the absence of a membership officer and scans account information into the archival system in a timely manner.
• Opens new certificates and performs maintenance on existing certificates.
• Audits branch vaults, cash drawers, money orders, official checks and all other documents as instructed monthly and maintains appropriate records pertaining to these audits.
• Quality controls membership and loan documents as needed and is responsible for turning those documents into EVP/Credit manager on schedule.
• Responsible for review, counseling, motivation, development, and training of staff, to include answering questions and problem resolution within your branch.
• Responsible for all staff evaluations and reviews and submission of these in a timely manner.
• Responsible for disciplinary actions when appropriate.
• Responsible for security and safety of both members and staff within the branch environment.
• Responsible for complying and ensuring staff complies with all federal and state regulations to include all requirements of the Bank Secrecy Act.
• Responsible for assisting upper management to prepare for the annual audit as well as the annual state exam. This could entail a significant contribution of time outside normal business hours to include Saturdays and evenings.
• Responsible for opening and servicing all members IRA requests.
• Responsible for managing the Brandon office on a rotating Saturday schedule.
• Responsible for completing all other duties as assigned.
• Responsible for completing all special projects as assigned in a timely manner.
• Responsible for the quality of all work that is initiated in your respective branch and for the quality control of this work and the timely submission of the work.   
• Recommends procedures, techniques, and standards to implement new and/or improved ideas to increase effectiveness, service sensitivity and productivity of assigned staff.

Supervisory Responsibilities:

• Responsible for branch operations.
• Ensures application of and compliance with established operating procedures to include all federal and state regulations including such topics as Bank Secrecy Act, Patriot Act and all loan regulations.

ABILITIES, QUALIFICATIONS AND ENVIRONMENTAL FACTORS

• Two to five years as a MSR or head teller, preferably at a Credit Union or Financial Institution.
• Have good understanding of Lending, Reg Z, ECOA, and Fair Lending Act.
• Ability to effectively communicate verbally and in writing effectively.
• Proficient in computer programs such as word and excel.
• Prior knowledge of financial operations, regulations and products and services
• Ability to work effectively with internal departments.
• Physical requirements of the position are the ability to lift up to 20lbs