What are the responsibilities and job description for the Campus Administration Support position at Florida Technical College?
The Campus Administration Support is responsible for delivering exceptional customer service, administrative and clerical support. Reporting directly to the Campus Executive Director and operating within designated business hours, this position serves as the frontline representative for NUC University/Florida Technical College/The DAVE School campuses. The Campus Support Officer is expected to support campus staff to achieve operational targets while upholding company policies.
Tampa Campus - In-Person / On-site.
Hourly Pay - $17.00 Per Hour
Minimum Requirements:
- Completed high school diploma or higher.
- Have excellent customer service skills.
- Knowledge of Microsoft Outlook, Excel, and Word.
- Ability to work extended hours (which will include evenings and Saturdays), in order to meet business objectives.
Essential Duties and Responsibilities:
- Provide excellent customer service, including answering incoming calls, transferring calls, listening to voicemails and taking messages.
- Utilize CRM and Campus Nexus platform to record and document interactions with prospective students.
- Serve as a liaison to support internal departments and communicate feedback on documents received.
- Answer questions regarding accreditation, policy, transcript requests, and admissions standards.
- Maintain quality assurance and audit reports for entered information.
- Review and process transcript request forms, including contacting institutions when necessary.
- Request funds for transcript payments and maintain activity logs.
- Respond emails and correspond with students through CRM within 24 hours.
- Greet visitors in a professional manner and make them feel welcome.
- Receive, confirm and accept purchasing orders.
- Perform accurate data entry for new student enrollment.
- Scan and upload documents to the system.
- Assist with school activities and Continuing Education classroom setup.
- Assist with proctoring certification exams as needed.
- Process incoming mail/packages sent to the campus
- Manage, organize and distribute electronic devices for students
- Conduct inventory checks for campus supplies and marketing materials
- Adhere to all company policies, procedures, and business ethics codes.
- Type correspondence as requested by the School Director and Director of Admissions.
- Logs and assigns leads to each admission representative as directed by the Director of Admissions.
- Prepare security ID badge for new students and/or staff.
- Assists in the preparation of certain school activities as needed.
Benefits:
- Comprehensive Health, Dental, and Vision Insurance Plans
- Pre-tax Flexible Spending, Dependent Care, and Health Savings Accounts
- 12 Paid Holidays / Paid Time Off / Paid Volunteer Day
- 401[k] Retirement Savings Program with 50% Employer Matching
- Short-Term Disability Life Insurance
- Supplemental Life Insurance Options
- Growth Opportunities / Education Assistance and Professional Development Benefits
No Cost Benefits:
- Group Life Insurance
- Long Term Disability
- Talent Referral Program
- TicketsatWork - Discount Entertainment Program
- Enjoy a paid day off on your birthday (available to full-time employees after two years)
Who We Are
NUC University has been the institution of choice for a diverse population for more than 40 years. The institution comprises nine locations in Florida (Deland, Kissimmee, Orlando, Lakeland, South Miami, Pembroke Pines, Tampa, South Florida, and DAVE School), seven campuses in Puerto Rico (Arecibo, Bayamón, Caguas, Mayagüez, Ponce, Río Grande, and Escorial), an IBC Technical Division with 12 locations in Puerto Rico, and the NUC Online Division with students all across US and Puerto Rico. It offers degrees at various levels, such as diploma, associate, bachelor’s, and master’s, in fields including Healthcare, Construction, Culinary Arts and Hospitality, Beauty, Visual Arts, Business Management, Technology, Health Studies, Criminal Justice, Psychology, and Education.
NUC University - Florida Technical College is an Equal Opportunity/Affirmative Action Employer and does not discriminate based on race, color, religion, gender, age, national origin, disability, Protected Veteran status, sexual orientation, or any other characteristic protected by federal, state, or local law.
The selected applicant will undergo a background check, educational verification, and drug testing.
Salary : $17