Probation Supervisor (Lee County)

KEY REQUIREMENTS

• Graduation from an accredited four year college or university with a Bachelor's degree in criminal justice, psychology, sociology, public administration or a related field. 
• Two years of probation, supervision or criminal case management experience
• Supervisory experience preferred
• Have and maintain a valid Class "E" Florida Driver's License, with an acceptable driving record, within (10) days of hire
• Ability to obtain and maintain NCIC/FCIC certification
• Knowledge of case management practices, court performance measures and operations

SUMMARY
The probation supervisor performs professional work as a "working supervisor", assisting in all areas of the Probation Department. The probation supervisor works closely with the deputy criminal division director/probation   in order to attain the highest level of quality in the daily work processes. The probation supervisor must develop strong working relationships with members of the Judiciary, offices of the State Attorney,  Public Defender, Department of Corrections, treatment providers, Clerk of Court employees and other related agencies and the public. 
 
Primary responsibilities of a Probation Supervisor include the following: (1) Staff Supervision and Leadership; (2) Case Flow Management; (3) Quality Assurance; and (4) Other Duties as AssignedESSENTIAL DUTIES AND RESPONSIBILITIES The following duties are normal for this position.  The omission of specific statements of the duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. 
 
(1) Staff Supervision and Leadership 

• Supervise and mentor staff, providing leadership and developing staff
• Monitor training, work performance, conduct, and leave for staff
• Take charge, effectively delegate tasks and direct or coordinate work assignments for staff, anticipate the needs and make necessary adjustments within unit within a timely manner
• Provide, schedule, and oversee training for new employees assigned to his or her unit beyond the initial orientation period
• Hold monthly staff meetings, discuss policies and procedures to ensure full understanding and solicit feedback.
• Provide or coordinate additional training as needed to ensure all new or updated policies and procedures and work performance expectations are understood.
• Prepare performance objectives, continuously monitoring and documenting work performance and conducting performance evaluations annually
• Conduct independent investigations or assessments when appropriate and document accordingly
• Maintain working files for assigned staff and conduct quarterly reviews of each file
• Conduct officer interviews and make recommendations for employment actions
• Continuously monitor and arrange for adequate coverage and oversight of his or her assigned unit. This includes providing direct assistance as needed and coverage while on planned leave
• Distribute work assignments
• Maintain a working knowledge of all officer activities
• Assist in preparation and updating of policies and procedures
• Collect, review, and approve timesheets and leave requests
• Assist in the development and/or enhancement of databases
• Prepare monthly, quarterly, and annual statistics
• Demonstrate continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service
• Investigate and resolve problems, complaints, and disputes in person or by telephone, in accordance with established department policies and procedures
• Coordinate and communicate as needed with other departments, agencies, and the public

(2) Case Flow Management 

• Oversee day-to-day operations of the Supervision teams
• Responsible for overall probation case management flow from the point of being placed on probation to final termination

• Ensure meaningful appointments are conducted utilizing motivational interviewing skills and skill building techniques

• Ensure connection to resources are made and tracked

(3) Quality Assurance

• Serve as a liaison with the Judiciary, offices of the State Attorney, Public Defender, and the Clerk of Court to ensure quality assurance
• Responsible for overall monitoring and tracking case compliance

• Conduct ongoing case review and quality assurance checks to ensure comprehensive case notes are entered and all case tracking is accurate

• Observe and assess officers’ court attendance

• Assist with ensuring compliance with accreditation standards and compliance tracking

(4) Other Duties as Assigned 

ADDITIONAL DUTIES AND RESPONSIBILITIES AS NEEDED/BACKUP
Case Supervision

• Prepare case files and review all associated paperwork
• Provide defendants with an orientation to the program and requirements and review required paperwork
• Prepare reporting plans
• Document case notes into Odyssey databases
• Conduct on-going supervision of caseload, tracking case from inception through closure
• Enforce court order or agreement and special conditions, including treatment and evaluation referrals
• Follow up with treatment providers as necessary
• Provide notification of non-compliance to the court
• Submit warrants, violation reports, extensions and status reports
• Focus on improving success rates through additional case management contacts
• Implement and further develop reporting procedures
• Conduct drug and alcohol screens

Court Functions

• Attend court as assigned
• Provide overview of program
• Provide updates and case management functions for the court

QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed in this document are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
Knowledge of:

• Methods, practices, principles, procedures and techniques used in interviewing and investigating as it pertains to the operation of the department
• Basic structure of the criminal justice system
• Local, state and federal guidelines, rules, regulations and statutes as they pertain to the probation operation
• Signs of mental illness and substance abuse
• Case management practices, court performance measures and operations

• Motivational Interviewing and Skill Building Techniques

• Trends and evidence-based practices in the probation field

Skill:

• Write, speak audibly, clearly and accurately in both English and in the Spanish language is required for certain caseloads

• Effective communication and interpersonal skills

Ability to:

• Effectively lead and develop staff
• Work efficiently and effectively in all areas of criminal case management
• Communicate with the public and staff so that information is clearly conveyed
• Deal effectively, professionally and confidentially with Judges, non-judicial personnel, attorneys,  and the general public
• Establish and maintain effective working relationships with associates, superiors and the general public
• Efficiently operate a personal computer, utilize Microsoft Office and various other software programs and databases
• Follow written and oral instructions and procedures
• Effectively interpret general policy, criteria and procedures for specific situations
• Maintain statistical data and produce reports
• Cover other shifts and assignments as required

EDUCATION and/or EXPERIENCE

• Graduation from an accredited four year college or university with a Bachelor's degree in criminal justice, psychology, sociology, public administration or a related field. 
• Two years of probation, supervision or criminal case management experience
• Supervisory experience preferred.

CERTIFICATES, LICENSES, REGISTRATIONS
It is required to:

• Have and maintain a valid Class "E" Florida Driver's License, with an acceptable driving record, within (10) days of hire
• Obtain and maintain  NCIC/FCIC computer operator certification within (30) days of hire

SUPERVISORY RESPONSIBILITIES
The probation supervisor is responsible for supervising day-to-day operations and activities for the Probation Department.