Court Program Specialist II (Unified Family Case Manager) - Collier County

*This position is eligible for a Competitive Area Differential (CAD) as approved by the Florida State Court System up to $2,583.00 annually. 

WHY SHOULD YOU APPLY TO THE AOC?

• Great working environment
• Growth and Development Opportunities
• Medical, Dental, Vision other supplemental insurances offered
• Sick Vacation Paid Time Off
• Paid Holidays
• Retirement plan options (Pension or Investment)
• 457 Deferred Compensation
• Tuition Assistance
• Employee Assistance Program

SUMMARY
This is a professional and highly responsible case management position within Unified Family Court. The essential function of this position is to assist judges and magistrates with the timely disposition of cases through case management and case monitoring. This position is responsible for providing information to litigants and trial court staff, such as reviewing filings; managing and preparing cases for court hearings; briefing judges, attending hearings and other trial court proceedings. Maintaining records; scheduling hearings; and performing related administrative support functions, as well as training and assisting new personnel.  The Court Program Specialist II is responsible for case screening, analysis and coordination of family law cases; including domestic relations, domestic violence, juvenile dependency and delinquency cases. This position will work closely with the Judiciary, Magistrates and Family Director. Program work is performed under the general supervision of the Program Coordinator
 
 The core responsibilities of this position are: (1) Case Screening and Coordination (2) Case Research and Statistics (3) Effective Communication and Customer Service, and (4) Other duties as assigned.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The following duties are normal for this position.  The omission of specific statements of the duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification.  

 

 

• Screen cases to determine appropriate case track assignments according to the Unified Family Court model
• Assess and identify cases involving high conflict or multiple case issues
• Coordinate cases to minimize conflicting court orders
• Demonstrate flexibility and creativity in addressing the individual needs of a family or case
• Manages and prepares cases for court hearings by preparing historical summations, and researching and providing corresponding cases and other documentation pertinent to the case and/or litigants.

(2) Case Research and Statistics:

• Review various databases to determine cross-over cases
• Compile statistical information and prepare family division reports to determine court performance
• Conduct case research and compose accurate case reports 

• Assist litigants in person, by telephone and via correspondence; provide case status information, referrals to appropriate community agencies and reviews pro se filings for judges. 
• Effectively communicate ideas and thoughts, both verbally and in written word, to pro se parties and attorneys
• Clearly and effectively communicate procedures and goals to others
• Ask appropriate questions in order to provide a common understanding of procedures and goals necessary in a case
• Provide quality customer service by timely responding to inquiries
• Maintain composure when dealing with potentially challenging or adversarial parties 

(4) Other duties as assigned

  

QUALIFICATIONS 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed in this document are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

Knowledge of:

• Family law court programs and the dynamics of how they interface allowing for effective case management
• Family law, domestic violence, and dependency statutes and rules of procedure

• Court functions, processes and procedures
• Understanding of basic legal terminology

 Ability to:

• Apply organizational skills
• Make differentiated case management decisions to determine the most appropriate and effective route for individual cases
• Communicate clearly, concisely, and logically, both orally and in writing, with the public as well as outside agencies and programs
• Conduct research and compose concise reports providing thorough and accurate case summaries
• Exercise discretion and maintain confidential information at all times
• Provide effective, accurate, professional, polite, friendly, and prompt customer service to the public and other agency personnel, AOC employees, and the Judiciary
• Maintain a pleasant demeanor in stressful situations
• Effectively and respectfully work with highly emotional and potentially difficult people
• Work under constant pressure in a fast-paced, high volume office environment
• Efficiently operate a computer and utilize Microsoft Office Suite applications and various other software programs and databases on a daily basis
• Operate office equipment including multiple line telephones, copier, fax, and shredder
• Maintain consistent and regular attendance, which is required
• Work the required hours from 8:30 a.m. to 5:00 p.m. Monday through Friday
• Type 35 correct words per minute (preferred)

EDUCATION and/or EXPERIENCE 

• Graduation from an accredited four-year college or university with a Bachelor's degree in public or judicial administration, criminal justice, social work, or a related social science 
• Three years of work related experience. Additional relevant experience may substitute for the recommended educational level on a year-for-year basis, excluding supervisory experience. 
• Experience working with or within the court system as well as case management experience is preferred.
• A Juris Doctorate degree from an accredited law school may substitute for two years of the recommended experience.

 
CERTIFICATES, LICENSES, REGISTRATIONS
State of Florida Notary Public certification is required (within 30 days of hire).
 
SUPERVISORY RESPONSIBILITIES
None
 
LANGUAGE SKILLS
Ability to read, analyze and interpret detailed instructions, correspondence and memos.  Ability to write and understand case management reports, correspondence and statistical reports.    Ability to effectively present information and respond to questions from court administration, judges and other governmental agencies, attorneys and pro se’ litigants.
 
MATHEMATICAL SKILLS
Ability to work with mathematical concepts, such as probability and statistical inference.  Ability to apply concepts such as fractions, percentages, ratios and proportions to practical situations.  
 
REASONING ABILITY
Must be able to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.  Ability to deal with problems involving several concrete variables in standardized situations. Must be able to evaluate problems, isolate key issues, research and develop alternative solutions and to present management with recommendations that include, at a minimum, the advantages, the disadvantages, and the cost and staff impact of recommendations.
 
PHYSICAL DEMANDS 
While performing the duties of this position you are regularly required to walk, talk or hear, frequently required to sit and reach with hands and arms, occasionally required to stand, use hands to handle or feel, and must occasionally lift and/or move up to 10 pounds.   Specific vision abilities required by this position include close vision, distance vision and ability to adjust focus.  
 
WORK ENVIRONMENT
The noise level in the work environment is usually moderate.

Salary : $48,040