Court Program Specialist II (OPS)

This position provides case management support to problem-solving courts, including service referral, coordination, monitoring, and tracking compliance of program participants. Primary responsibilities include reviewing and providing feedback on participant data by assessing the information entered in the electronic database for program monitoring, evaluation, and reporting to local and state policy makers. This position requires a working knowledge of the justice system and problem-solving court policies, procedures, and best practices. The position establishes and maintains close working relationships with court personnel and members of the multi-disciplinary team. Work is performed under the general supervision of the program coordinator. 

Primary responsibilities of a Court Program Specialist II include the following: (1) Case Research, Monitoring, and Follow-up; (2) Court Case Management; (3) Other Duties as Assigned.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The following duties are normal for this position. The omission of specific statements of the duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. 

(1)  Case Research, Monitoring, and Follow-up

• Review data entered in electronic database to ensure that all state required information is present and accurate
• Produce statistical reports to present to the program coordinator for review

• Continually monitor and evaluate participant data in the electronic database for program monitoring, evaluation, and reporting to local and tracking participant compliance with program requirements. 
• Respond in a timely manner to inquiries from all parties directly related to the electronic database and status of each county’s reports

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed in this document are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Knowledge of:

• Court practices and procedures that relate to criminal case types
• Court Programs 
• Florida Statutes relevant to Problem Solving Courts
• Court procedures and understanding of basic legal terminology 

Ability to:

• Apply organizational skills and independent case analysis

• Communicate clearly, concisely, and logically, both orally and in writing with the program coordinator and multi-disciplinary team
• Conduct research and compose concise reports 
• Exercise discretion and maintain confidential information
• Maintain a pleasant and respectful demeanor in all situations
• Work under pressure in a fast-paced office environment
• Read, analyze and interpret detailed instructions, correspondence, and memos
• Read and write reports, correspondence, and statistical reports
• Effectively present information and respond to questions 
• Apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
• Work effectively as an individual and as a team member
• Self-proofread and correct work product
• Efficiently operate a computer and utilize Microsoft Office Suite and various other software programs and databases
• Provide effective, accurate, professional, polite, friendly, and prompt customer service to the public and other agency personnel, AOC employees, and the Judiciary
• Maintain consistent and regular attendance
• Write, speak audibly, clearly and accurately 

• Bachelor’s degree in public or business administration, criminal justice, psychology, sociology, pre-law or a closely social science related field. Additional relevant experience may substitute for the recommended educational level on a year-for-year basis.
• Three years of case management experience or experience in problem solving courts. Additional relevant education may substitute for the recommended experience on a year-for-year basis, excluding supervisory experience.