Director Client Support

While this position is open to both internal and external applicants, preferential consideration will be given to internal candidates who submit an application within the first three (3) days of the job posting, on/before Sunday, December 21.

Florida State College at Jacksonville (FSCJ) is committed to our employees and is pleased to offer challenging and fulfilling careers, as well as an excellent benefits package. As part of FSCJ's overall total compensation, employee benefits are offered to provide you with health and welfare coverage promoting good health and well-being, a retirement pension and financial protection in the case of death or disability.

CAMPUS/CENTER LOCATION: DEERWOOD CENTER

DEPARTMENT: INFORMATION TECHNOLOGY

DATE POSITION AVAILABLE: IMMEDIATELY

CLOSE DATE: DECEMBER 25, 2025

SALARY: $71,000.00 - $74,000.00

FLSA: EXEMPT

WHAT YOU'LL DO

The Director Client Support provides leadership and management to campus technicians who provide client/desktop computing and networks technical support to College staff, faculty, and students to foster student success and to enhance employee productivity. This position ensures that the life-cycles of both computer equipment and audio/visual equipment are maintained within established standards. This position collaborates with senior management in funding and placement of technology throughout the College.

At a minimum the selected candidate must have bachelor's degree from a regionally accredited institution in a related field and five (5) years of directly related work experience or an Associate's degree from a regionally accredited institution and seven (7) years of directly related work experience. Additionally the preferred candidate will have bachelor's degree from a regionally accredited institution and ten (10) years of client support, project management, and multiparty and multilocation logistics budgeting experience. Three (3) years supervisory management experience. ITIL Service Delivery Framework Foundation Certification (IT Infrastructure Library)

We value our employees. Employees are treated as individuals and empowered to do their best. Our greatest strength lies in the skill, judgement and talent of our employees. We recognize that our success is related directly to the dedication and performance of our employees. We value integrity, excellence in teaching and learning, a culture of honesty and trust, creativity and a respect for diversity. We believe in the potential of people who are inspired, engaged and work together for common goals & objectives. To that end we strive to attract, develop and retain the talented people necessary to deliver the highest quality service to our students and community. It is our focus to support a diverse workforce within an inclusive work environment. In return, we provide a competitive compensation and benefits package, job/skill training, and company-sponsored social events.

What makes FSCJ stand out among other colleges and universities? We are:

Accessible: Classes are offered at convenient locations throughout Duval County and Nassau County and globally through online classes. View our locations.

Affordable: FSCJ ranks among the top 50 most affordable public, four-year institutions in the nation. Plus, we provide many financial aid and scholarship opportunities for our students.

Diverse: We have students from more than 154 countries and students range in age from 12 to 106 years old.

Highly Ranked: FSCJ ranks 11th in the nation in grand total (4,548), and in all disciplines granted among public, four-year colleges and universities granting associate degrees. (Community College Week)

If you have questions or need technical assistance, please contact the Human Resources department by email employment@fscj.edu or phone (904) 632-3210. Additional documents can be faxed to (904) 632-3390.

Florida State College at Jacksonville complies with the provisions of the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, and other applicable laws pertaining to College safety and security practices. The College's Annual Security Report and Annual Crime Statistics are posted on the College's website. You can access the following sites by clicking on the following link Campus Security Policies, or directly at Annual Security Report. A hard copy may be obtained at any Campus Security Office.

A military veteran applicant who believes he or she was not afforded employment, promotion or retention preference may file a complaint with the Florida Department of Veterans Affairs (FDVA) The complaint must be made within 60 days from the date a non-select notice was received. The FDVA can investigate and make a determination as to whether a violation has occurred. For more information, call (727) 319-7462 , or email cosentinoj@fdva.state.fl.us. You can also email or mail a detailed complaint to: P.O. Box 31001, St. Petersburg, FL 33731.

Florida State College at Jacksonville does not discriminate against any person on the basis of race, disability, color, ethnicity, national origin, religion, gender, age, sex, sexual orientation/expression, marital status, veteran status, pregnancy or genetic information in its programs, activities and employment. For more information, visit the Equal Access/Equal Opportunity page. Veteran status and people with disabilities are encouraged to apply. Please notify the Human Resources Department at (904) 632-3210 if any reasonable accommodations are required during the application or the interview process.

Florida State College at Jacksonville provides equal opportunity for educational opportunities and employment to all. If you have concerns regarding discrimination, harassment or retaliation, please contact the College's Equity Officer, 501 W. State Street, Jacksonville, FL 32202, or at (904) 632-3221, toll-free at (877) 578-6801 or via email at equityofficer@fscj.edu for information.

Applicants have rights under Federal Employment Laws, view the U.S. Department of Labor Workplace Posters.