What are the responsibilities and job description for the Membership and Operations Coordinator position at Florida Senior Living Association?
The Association’s Membership and Operations Coordinator position is responsible for membership growth and generating reports for member engagement strategies. The position will manage the Association’s MemberClicks database, process education course registrations and support course development initiatives, process membership invoicing and renewals, and post payments.
The ideal candidate will be positive, energetic, self-starting, enjoy multi-tasking, and be able to work with a team and on an individual basis. Association or similar experience is preferred, ideally with an understanding of accounting processes, competency in prioritizing workflow, and an ability to apply project management techniques in the workplace. Knowledge of the senior living industry, including trends in workforce training, continuing education requirements (e.g., CEUs for administrators and staff), and regulatory compliance topics is highly desirable.
Database and Operations Duties: Manage MemberClicks database including development of new forms, reports, as well as education-related features. Input membership data changes on a regular basis. Develop and process education registrations and collaborate on the creation and updating of online/in-person education courses, including content outlines, registration setup, CEU assignment, and certificate generation to meet industry standards. Participate in the ongoing membership renewal campaign and assist with communications with internal and external partners.
Education and Course Development Duties: Work closely with staff to research, develop, and launch new courses or update existing ones relevant to the senior living industry. Ensure courses align with CEU accreditation requirements and integrate seamlessly into MemberClicks for registration, payment processing, credit awarding, and transcript management. Assist in identifying industry partners or subject matter experts for course content contributions.
Team Duties: Assist staff with other duties including marketing mailings, social media posts, and workshop and conference preparation, including promotion of new or updated education courses. · Work with Outreach and Membership Director to market and recruit education course registrants, new members and industry partners, and assist with meetings related to course planning, delivery, and evaluation. · Maintain Office Inventory and Equipment readiness.
Position Requirements:
· Experience with MemberClicks (or similar) and QuickBooks (or similar) database strongly preferred
· Experience with Constant Contact, Acrobat, Microsoft products (including Excel, and Teams), PayPal, Zoom, and be able to quickly learn to use other similar association software.
· Excellent written and oral communication skills including maintaining a high level of confidentiality and discretion.
· Establish and maintain working relationships with members, staff, and industry partners.
· Operate well under pressure in a team environment.
· Self-starter who can work independently, organize, and prioritize work.
· Ability to manage and coordinate multiple projects with similar deadlines.
· Strong project management skills to support education course development cycles, from ideation to launch and evaluation.
- Some travel is required (10-25%).