What are the responsibilities and job description for the Medicare Program Education Specialist position at Florida School Retiree Benefits Consortium?
Company Description The Florida School Retiree Benefits Consortium (FSRBC) is dedicated to offering comprehensive and competitive benefits to retirees from participating Florida school districts. FSRBC provides eligible retirees, age 65 or older, with access to employer-sponsored Medicare, Dental, and Vision plans tailored to the needs of Florida public school system retirees. The organization focuses on helping retirees navigate their benefit options with clarity and confidence. FSRBC collaborates with districts and benefit partners to deliver high-quality, value-driven programs that support retirees’ health and financial well-being. The consortium emphasizes service, education, and ease of access to ensure a positive experience for retirees.
Role Description The Medicare Program Education Specialist is a full-time remote role responsible for supporting retirees in understanding and making informed decisions about their Medicare benefits through the FSRBC program. Day-to-day tasks include conducting educational webinars and informational sessions, responding to retiree inquiries via phone, email, and virtual meetings, and explaining plan options, enrollment steps, and eligibility requirements in clear, accessible language. The specialist will develop and update educational materials, FAQs, and guidance documents, and may contribute to newsletters and website content related to Medicare benefits. This role also involves tracking common questions, providing feedback to improve communication strategies, and collaborating with internal and external partners to ensure consistent, accurate information is shared with retirees.
Qualifications
- Strong knowledge of Medicare programs, retiree benefits, and health insurance concepts, with the ability to explain complex information in simple terms.
- Experience in education, benefits counseling, customer service, or healthcare navigation, preferably working with older adult populations or retirees.
- Excellent verbal and written communication skills, including the ability to conduct presentations, webinars, and one-on-one consultations in a professional and empathetic manner.
- Proficiency with remote communication tools and basic office software (e.g., email, video conferencing platforms, word processing, and spreadsheets).
- Demonstrated organizational skills, attention to detail, and the ability to manage multiple inquiries and tasks in a remote work environment.
- Ability to work both independently and collaboratively, maintaining confidentiality and adhering to relevant regulatory and privacy standards.
- Prior experience in benefits administration, insurance, or public school systems is preferred.
- Associate or Bachelor’s degree in education, communications, healthcare administration, social work, or a related field is beneficial; equivalent experience may be considered.