What are the responsibilities and job description for the Patient Liaison position at Florida Retina Institute?
The Patient Liaison initiates patient intake, working with referral sources in obtaining medical records, making patient appointments and obtaining other referral or authorization information needed in a timely manner. Receives and coordinates inbound referral calls and appointments for specified/preferred clinic locations. Accurately enters pertinent patient data into the clinic data bases. This includes patient demographics, insurance information and marketing and referral source information.
Requires prolonged sitting, some bending, stooping and stretching, hand-eye coordination and manual dexterity to operate keyboard, photocopies, telephone, and other office equipment. Requires normal range of eye sight, hearing and aptitude to record, prepare, and communicate appropriate information and reports.
Job Qualifications:
- High School Diploma
- Must have previous experience in a medical group practice or hospital environment
- Must have customer service phone experience in a high call volume setting
- Public Relations and/or marketing a plus
- Medical insurance experience a plus
- Bilingual Required
Requirements:
- Ability to prioritize responsibilities.
- Ability to multi-task efficiently and effectively.
- Must be able to act calmly and effectively in a busy or stressful situation.
- Knowledge of contracted insurance plans and procedures.
- Requires adherence to all policies and procedures, including standards for safety, attendance, punctuality and personal appearance.
- Must be able to establish and maintain effective working relationships with managers and peers.
Additional Responsibilities:
- Work as a team member within the patient services department and all other departments.
- Establish and maintain effective working relationships with physicians, staff and management.
- Document work processes as required.
- Demonstrate courtesy and helpfulness toward patients and their families.
- Perform other duties as assigned.
This position is full time, Monday through Friday. We have excellent benefits including; medical, dental, paid time off, holidays, Long term disability and retirement plan.
MUST HAVE EXPERIENCE TO APPLY. THIS JOB IS NOT REMOTE.
Job Type: Full-time
Benefits:
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Work Location: In person