What are the responsibilities and job description for the Claims Handler position at Florida Public Adjusting?
Company Description Florida Public Adjusting and KeyStone Adjusting provide insurance claim services across Florida and Northeast states, supporting policyholders through every stage of the claims process. The organization’s licensed and bonded public adjusters are authorized by the states and trained to manage claims of varying size and complexity. The team focuses on advocating for clients to help them navigate insurance policies and recover fair settlements. Florida Public Adjusting, part of KeyStone adjusting is committed to professional, ethical service and detailed claims support, making it a reliable resource for individuals and businesses dealing with property insurance losses.
Role Description The Claims Handler is a full-time, on-site role based in Hollywood Florida This role is responsible for managing insurance claims from initial intake through resolution, including reviewing documentation, assessing coverage, and maintaining accurate records. Day-to-day tasks include communicating with policyholders, insurance carriers, and other stakeholders to gather information, clarify policy terms, and provide updates on claim status. The Claims Handler will analyze claim details, identify any discrepancies, and support the preparation of estimates, reports, and supporting documentation. The role also involves monitoring timelines, and ensuring claims are handled efficiently, professionally, and in alignment with company standards and regulatory requirements.
Qualifications
- Ability to effectively manage the end-to-end claims process, including Claims Handling and Claims Management skills.
- Knowledge of insurance policies and procedures, with experience in Insurance Claims and general Insurance principles.
- Strong Communication skills, including clear verbal and written interaction with clients, carriers, and internal teams.
- Attention to detail, strong organizational skills, and ability to handle multiple claims simultaneously.
- Proficiency with standard office software and claims management systems.
- Prior experience in claims, insurance, or a related field is preferred.
- High school diploma or equivalent required; additional education or relevant certifications are a plus.
- Ability to work on-site in Hollywood, Florida and maintain a professional, client-focused demeanor.