What are the responsibilities and job description for the Senior Manager, Fusion Center Fiber Network Operations Service Delivery position at Florida Power & Light?
Requisition ID: 89708
Florida Power & Light Company is the largest electric utility in the U.S., providing reliable energy to nearly 12 million Floridians. With one of the nation’s most fuel-efficient, cost-effective power generation fleets and industry-leading reliability, we’re redefining what’s possible in energy. Want to be part of something powerful? Join our outstanding team and help shape the future of energy.
Position Specific Description
The Senior Manager, Critical Infrastructure Fusion Center is responsible for leading the strategic oversight and operational excellence of the Fiber Network Operations Center, Enterprise network and Critical Infrastructure ensuring enterprise-level reliability in monitoring, maintenance, and restoration of the organization's critical fiber optic infrastructure. This senior-level position encompasses managing cross-functional teams of technicians and engineers, directing incident response strategies, escalation frameworks, and achieving organizational service-level agreements (SLAs), NERC CIP compliance and performance objectives. Key accountabilities include developing organizational capabilities to support expanding fiber services portfolio and establishing comprehensive operational excellence standards and knowledge management systems.
With senior-level expertise in fiber optics analysis, OTDR and packet capture interpretation, strategic technology leadership experience, and proven success with enterprise solutions from Nokia, Ciena, Fujitsu, and Cisco—combined with comprehensive knowledge of optical, transport, and MPLS networking architectures—you represent the ideal candidate for this senior leadership role. This position reports directly to the IT Technology Manager at the Fusion Center Miami Operations Center (FCM) with dotted-line relationships to senior business stakeholders.
You'll provide strategic leadership across IT and OT business domains, senior management teams, enterprise project managers, and Power Delivery organizations to ensure large-scale projects are successfully delivered and transitioned to Fusion Center Network Operations with full operational readiness. As the primary escalation executive for critical issues in our 24/7/365 enterprise environment, you'll drive organizational system availability and performance excellence.
This senior leader provides strategic oversight of circuit inventory management, Nokia NSP platforms, OSPInsight systems, and all FCM fiber optic operational processes, ensuring enterprise documentation standards and comprehensive infrastructure security protocols. Executive-level communication and organizational development capabilities are essential. Specialized executive expertise to analyze complex IT/OT challenges and drive strategic best practices for resolving enterprise-level problems, fiber infrastructure incidents, and service outages, while managing vendor relationships and carrier partnerships at the senior level, is critical. Advanced proficiency in Cisco, Arista, and fiber technologies is required for supporting enterprise-wide network operations.
Job Overview
This position establishes strategy, develops business plans, and oversees and directs the design, development, and implementation of technology solutions to meet business needs. Leaders in this role provide leadership and oversight to manage performance and results in one or more Information Technology (IT) disciplines. Individuals will be accountable for the reliability, performance, security, and continuity of IT systems and supported business processes.
Job Duties & Responsibilities
Employee Group: Exempt
Employee Type: Full Time
Job Category: Information Technology
Organization: Florida Power & Light Company
Relocation Provided: Yes, if applicable
NextEra Energy is an Equal Opportunity Employer. Qualified applicants are considered for employment without regard to race, color, age, national origin, religion, marital status, sex, sexual orientation, gender identity, gender expression, genetics, disability, protected veteran status or any other basis prohibited by law.
NextEra Energy provides reasonable accommodation in its application and selection process for qualified individuals, including accommodations related to compliance with conditional job offer requirements, consistent with federal, state, and local laws. Supporting medical or religious documentation will be required where applicable and permitted by applicable law. To request a reasonable accommodation, please send an e-mail to recruiting-coordinator.sharedmailbox@nexteraenergy.com , providing your name, telephone number and the best time for us to reach you. Alternatively, you may call 1-844-694-4748. Please do not use this line to inquire about your application status.
NextEra Energy will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.
NextEra Energy does not accept any unsolicited resumes or referrals from any third-party recruiting firms or agencies. Please see our policy for more information.
Florida Power & Light Company is the largest electric utility in the U.S., providing reliable energy to nearly 12 million Floridians. With one of the nation’s most fuel-efficient, cost-effective power generation fleets and industry-leading reliability, we’re redefining what’s possible in energy. Want to be part of something powerful? Join our outstanding team and help shape the future of energy.
Position Specific Description
The Senior Manager, Critical Infrastructure Fusion Center is responsible for leading the strategic oversight and operational excellence of the Fiber Network Operations Center, Enterprise network and Critical Infrastructure ensuring enterprise-level reliability in monitoring, maintenance, and restoration of the organization's critical fiber optic infrastructure. This senior-level position encompasses managing cross-functional teams of technicians and engineers, directing incident response strategies, escalation frameworks, and achieving organizational service-level agreements (SLAs), NERC CIP compliance and performance objectives. Key accountabilities include developing organizational capabilities to support expanding fiber services portfolio and establishing comprehensive operational excellence standards and knowledge management systems.
With senior-level expertise in fiber optics analysis, OTDR and packet capture interpretation, strategic technology leadership experience, and proven success with enterprise solutions from Nokia, Ciena, Fujitsu, and Cisco—combined with comprehensive knowledge of optical, transport, and MPLS networking architectures—you represent the ideal candidate for this senior leadership role. This position reports directly to the IT Technology Manager at the Fusion Center Miami Operations Center (FCM) with dotted-line relationships to senior business stakeholders.
You'll provide strategic leadership across IT and OT business domains, senior management teams, enterprise project managers, and Power Delivery organizations to ensure large-scale projects are successfully delivered and transitioned to Fusion Center Network Operations with full operational readiness. As the primary escalation executive for critical issues in our 24/7/365 enterprise environment, you'll drive organizational system availability and performance excellence.
This senior leader provides strategic oversight of circuit inventory management, Nokia NSP platforms, OSPInsight systems, and all FCM fiber optic operational processes, ensuring enterprise documentation standards and comprehensive infrastructure security protocols. Executive-level communication and organizational development capabilities are essential. Specialized executive expertise to analyze complex IT/OT challenges and drive strategic best practices for resolving enterprise-level problems, fiber infrastructure incidents, and service outages, while managing vendor relationships and carrier partnerships at the senior level, is critical. Advanced proficiency in Cisco, Arista, and fiber technologies is required for supporting enterprise-wide network operations.
Job Overview
This position establishes strategy, develops business plans, and oversees and directs the design, development, and implementation of technology solutions to meet business needs. Leaders in this role provide leadership and oversight to manage performance and results in one or more Information Technology (IT) disciplines. Individuals will be accountable for the reliability, performance, security, and continuity of IT systems and supported business processes.
Job Duties & Responsibilities
- Provides leadership, influence, vision, roadmap, and direction to the organization to contribute to achieving the company's goals
- Works with IT leaders to develop overall IT strategy in alignment with business strategy
- Oversees the value stream by focusing on cost and risks of technology portfolio to meet business needs
- Supports and fosters innovative technologies to deliver new ideas that enable business transformation
- Ensures high levels of ongoing system and application performance in production environments
- Oversees the development of processes and tools to automate code releases from development to operations (DevOps)
- Establishes and drives technology roadmaps that align with current and future business needs
- Manages third party technical and outsourcing relationships to deliver project and operational support objectives
- Ensures technology processes are conducted in line with applicable standards and company policies
- Performs other job-related duties as assigned
- High School Grad / GED
- Bachelor's or Equivalent Experience
- Experience: 10 years
- Supervisor/Management Experience: 5 years
- Bachelor’s Degree
Employee Group: Exempt
Employee Type: Full Time
Job Category: Information Technology
Organization: Florida Power & Light Company
Relocation Provided: Yes, if applicable
NextEra Energy is an Equal Opportunity Employer. Qualified applicants are considered for employment without regard to race, color, age, national origin, religion, marital status, sex, sexual orientation, gender identity, gender expression, genetics, disability, protected veteran status or any other basis prohibited by law.
NextEra Energy provides reasonable accommodation in its application and selection process for qualified individuals, including accommodations related to compliance with conditional job offer requirements, consistent with federal, state, and local laws. Supporting medical or religious documentation will be required where applicable and permitted by applicable law. To request a reasonable accommodation, please send an e-mail to recruiting-coordinator.sharedmailbox@nexteraenergy.com , providing your name, telephone number and the best time for us to reach you. Alternatively, you may call 1-844-694-4748. Please do not use this line to inquire about your application status.
NextEra Energy will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.
NextEra Energy does not accept any unsolicited resumes or referrals from any third-party recruiting firms or agencies. Please see our policy for more information.
