Florida Physician Group

Office Coordinator

FPG Surgical Services Specialist Hialeah

7100 W 20th Ave #107

Hialeah, Florida 33016

Position Summary

• This position is to function as a member of the administration team and completes assigned daily practice tasks to ensure smooth day to day operations in the FPG physician practice.
• The Office Coordinator backs up the Practice Manager and assists with all practice and administrative operations and takes on special projects in the office as assigned.
• Must maintain a professional, positive manner when talking with patients in-person, over the phone or via email.

Key Responsibilities- 8:00am-4:30apm

Primary responsible for Surgical Scheduling

Organizes and schedules the workflow, assuring maximum use of OR time

Provides superior customer service to internal and external Physicians and patients

Communicates pre-procedure information to patient which may include date of procedure; arrival time; pre-procedure instructions (medication instructions, arrival instructions, directions to hospital, pre-admission instructions answer patient questions regarding procedure)

Collect's the copay, coinsurance and deductible for surgeries and procedures

Obtains insurance authorization of all procedures and surgeries

Charge post's all Provider charges related to the Hospitals

The Scheduler will take on different and/or additional responsibilities as needed and deemed necessary by the Practice Manager.

Provides a high level of customer service to all new and existing patients of the practice.

Responsible to assist the Practice Manager with all practice operations

Responsible to ensure new staff are trained and ready to work at the front desk.

Responsible to obtain prior authorizations and/or insurance referrals as per practice need.

Ensures all daily tasks are completed and that someone is always responsible to perform pre- visit planning.

Works with Practice Manager to coordinate staff Schedules.

Runs daily/weekly huddles in absence of Manager.

Assists practice administrative and clinical staff with operational needs.

Assist as requested with quality measures by way of appointment booking or list management.

Responsible to place orders for administrative supplies as needed.

Works with front desk staff who are not meeting copay and prior balance collection targets.

Follows up with providers on missing slip and creates claims in Athena.

Responsible to work assigned revenue cycle buckets as directed.

Performs work in EMR buckets as directed and per practice need.

Monitor clinical inbox buckets to ensure they are being worked.

Must be able to work independently with little supervision.

Adheres to FPG policies.

Always uses discretion to ensure patient confidentiality.

Performs other duties as requested.

Skills

• Strong customer service excellence
• Excellent communication and interpersonal skills Bilingual English/Spanish preferred
• Microsoft Office, Word, Excel, and, and outlook.

EducationExperience

• High School Diploma or equivalent
• Experience with Athena
• 3 years'experience as a Medical Secretary