What are the responsibilities and job description for the Retail Sales Associate (Amerant Bank Arena) position at Florida Panthers?
Organization Overview:
The Florida Panthers are in their 33rd season in 2026-27 as one of the National Hockey League's premier franchises. As back-to-back Stanley Cup Champions in 2024 and 2025, the Panthers have won 11 of their past 12 postseason series and captured four Eastern Conference Championships. The organization is led by President of Hockey Operations & General Manager Bill Zito, entering his seventh season, and President of Business Operations Michael White, beginning his first full season.
Anchored by a championship culture on the ice, the Panthers are equally committed to building a world-class sports and entertainment platform off of it. The organization focuses on delivering an elite guest experience across all venues, deepening the connection between the team and the South Florida community and continuing to grow the sport for the next generation. The Panthers operate four facilities in Broward County: Amerant Bank Arena in Sunrise which is home of Panthers home games, concerts and events, Panthers IceDen in Coral Springs, the state-of-the-art Baptist Health IcePlex in Fort Lauderdale and renovated War Memorial Auditorium which hosts concerts and events year-round.
The Panthers are owned by Vincent J. Viola, a graduate of the United States Military Academy at West Point and a veteran of the U.S. Army. That foundation of selfless service shapes the organization's identity at every level. The Panthers' pillar program, "Heroes Among Us," honors a U.S. military veteran at every home game, and the Florida Panthers Foundation directs its efforts across four core pillars: veterans' affairs, children's health and education, raising awareness for the endangered Florida Panther and growing youth hockey throughout the region. The organization remains deeply committed to empowering and strengthening the diverse communities of South Florida and the tri-county area.
- Organization: Florida Panthers Hockey Club
- Department: Retail Operations
- Reports To: Director, Retail Operations
- FLSA Status: Non-Exempt (Hourly)
- Employment Type: Part-Time, Event-Based
- Location: Amerant Bank Arena, Sunrise, FL — On-Site
- Schedule: Primarily evenings, weekends, and occasional holidays based on event schedule
The Retail Sales Associate has the opportunity to develop great relationships with repeat customers while informing first-time visitors of everything the Florida Panthers have to offer. This role is responsible for enhancing the customer experience and generating sales across all Florida Panthers retail operations, including hockey games and concerts.
Essential Functions- Provide general customer service and assist customers with buying decisions
- Drive and increase sales volume across retail outlets
- Monitor inventory and support theft prevention efforts
- Maintain store appearance and cleanliness at all times
- Assist with merchandising and creating product displays
- Handle cash and credit transactions accurately and professionally
- Sales experience preferred; retail sales experience a plus
- High school diploma preferred
- Comfortable working in a fast-paced environment
- Strong verbal and written communication skills
- Comfortable handling cash and credit transactions responsibly
- Professional appearance and presentation
- Bilingual preferred
This position works in an arena where the noise level is generally high, crowd traffic is heavy, and temperatures are variable — often cold. Lights are bright or dark with occasional exposure to flashing lights and pyrotechnics.
Position Type / Expected Hours of WorkThis is a part-time, event-based position. Hours of work are based on the event schedule and are primarily evenings, weekends, and occasional holidays.
At the Florida Panthers Hockey Club, Arena Operating Company, Panthers IceDen, Sanza Food Service, War Memorial Benefit Corporation, and FLA Team Shop, we strive to make every employee feel valued and respected for who they are and the unique contributions they make. We believe that a diverse and inclusive company is a more innovative and successful company, which is why we aim to infuse diversity, equity, and inclusion (DE&I) into all aspects of our culture and our business.
We welcome all to apply and join our team.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.