Program Advisor PACE

Miami Jewish Health is one of the largest providers of healthcare and living options for aging adults in the Southeast. We operate Florida PACE (Program of All-Inclusive Care for the Elderly) Centers, the largest PACE program in Florida, which serves as health plan, healthcare provider, and social center designed for older adults with complex medical needs. We have four adult day health centers that serve participants in Miami-Dade and Broward counties.

Our careers are challenging, meaningful and rewarding. Join us now to do purposeful work in supporting our community’s seniors and their families.

The following Job Description will also apply at Broward Pace Program sites.

Job Title: Program Advisor (Florida PACE Centers)

Job Summary

This position plays a critical role in our enrollment process and will be responsible for receiving incoming phone calls or in-person inquiries from prospective participants, family members, and community referral sources interested in the program. You will be responsible for explaining the program, reviewing enrollment criteria and answering questions. In many cases, you will be the first point of contact for PACE, so your customer service attitude, empathy and polished phone skills are critical to this role.

Essential Job Functions

• Build relationships with prospective participants through thoughtful initial contact and routine, purposeful follow-up
• Meet individual and team goals.
• Clearly communicate the value and benefits of the PACE program to prospective members and families.
• Handle incoming inquiries professionally and provide timely follow-up to maximize engagement.
• Conduct outbound calls and personal outreach to nurture leads, schedule center tours, and offer educational support.
• Facilitate in-person tours and assist with center-based and community events.
• Conduct Open PACE houses.
• Conduct home or community visits as needed to further educate and engage prospective participants (occasional).
• Document all interactions, updates, and activities accurately in the CRM to ensure smooth handoff and outstanding customer service.
• Work closely with the outreach and enrollment team.
• Serve as a friendly, engaging, and reliable resource to participants, families, referral sources, and community partners.
• Outstanding customer service

Job Requirements

Education:

• High School Diploma required

Experience:

• 2 years of healthcare customer service, medical office, insurance, or senior services experience.

Licenses/Certifications:

• N/A

Abilities Required

• Bilingual: Fluent in English and Spanish, Creole, or French
• Familiarity with Medicaid, Medicare, and healthcare benefits and services.
• Passion for helping others and improving the lives of seniors.
• Ability to multi-task and maintain organized follow-up processes.
• Previous CRM usage (Salesforce, Aline) for lead management and tracking.
• Team-oriented, flexible, and always willing to support the broader Outreach and Enrollment team.
• Strong communication skills — able to explain program clearly and compassionately.
• Social, approachable, and confident making phone calls and engaging in-person conversations.

Functional Demands

Environment Work Conditions:

• Normal working condition with adequate lighting and ventilation

Infectious Material Exposure:

• N/A

Organizational Expectations

• Ensures that resident’s/patient’s rights are adhered to
• Demonstrates professionalism and accountability
• Demonstrates a caring attitude consistent with Miami Jewish EmpathicareSM toward MJH residents, patients, family members, employees, and other facility guests
• Demonstrates excellent communication skills
• Ensures confidentiality and security of patients’ medical information
• Identifies and utilizes appropriate channels of communication
• Able to speak, read and write English
• Able to think and act calmly to meet unusual occurrences of the job
• Adheres to the organization’s Mission, Vision and Values
• Participates in departmental activities, meetings and in-services and follows established guidelines
• Maintains a safe working environment

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

We believe in the power of empathy, the value of relationships and the importance of a life well-lived. Come see why Miami Jewish Health is unlike anywhere you’ve ever worked before. We offer competitive compensation, medical/dental/vision coverage and a 403(b)-retirement savings plan for eligible full and part-time positions, free on-campus parking, an onsite fitness center and more.

Miami Jewish Health provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.